Here's how you can navigate difficult conversations with students or colleagues.

I'd follow the following approach: - Acknowledge the elephant ?? in the room. - Before sharing your feedback, hear the other person out - their concerns, frustrations, expectations etc. - Let the other person feel that their concerns matter (b'cz they do). - Now share your perspective - Try to find a middle ground by sharing feedback, constructive criticism & an actionable path going forward - Invite them for a coffee if need be (to discuss matters in a comfortable & less formal environment) - Reminding the other person of the bigger picture & the common goals we both share.

Remain Respectful because whatever the context, mutual respect is essential to maintaining productive communication. Before the conversation, clarify what needs to be discussed and why. Make sure the time and place are appropriate for a calm, focused discussion. Let the student express his or her thoughts and feelings without interruption. Try to understand the situation from the student's point of view.

It is important to stay calm and really listen. Let the other person share their view without interrupting or getting defensive, and be patient throughout the conversation. Being open and respectful can make the conversation easier for both of you. It’s also helpful to be clear about your own thoughts, but focus on finding a solution rather than assigning blame. Asking questions to better understand their perspective can go a long way. If we approach the conversation with empathy and a mindset of collaboration, we can often turn a difficult situation into something positive. I believe the mindset with which we approach things plays a big role in the outcome.

To navigate difficult conversations with students or colleagues, you need to first understand the emotions that would be involved. This is to prepare yourself mentally. You need to know what is going to be involved in the conversation. This is so that you would know what is coming or what you are going to be faced with. You also need to know what emotions are going to be involved. For example, will you be angry, sad or frustrated terribly. This is so that you would be able to prepare to hold your emotions.

De mon c?té, j'observe attentivement le langage corporel, les micro-expressions, et le ton de voix de l’autre personne. Cela me permet de détecter des signaux émotionnels sous-jacents comme l’inconfort, l’énervement ou l'anxiété. Et ensuite je pose beaucoup de question ouvertes, sous forme de recadrage. En général cela apaise l'échange. J'utilise aussi des questions factuelles, afin de faire revenir la personne dans le "néo cortex" et non dans le cerveau limbique. (siège des émotions). Ainsi le calme revient.

Il doit toujours en ressortir quelque chose de positif. La discussion doit permettre de sortir de l'impasse, ou au moins d'ouvrir un champ des possibles sur les actions à mener. On reste sur du factuel, pour que ce soit le plus réaliste possible.

When it comes to a difficult conversation, you need to choose the timing wisely. This is to avoid this conversation from becoming a failure. You should choose a time when everyone isn't busy. This is so that they would be able to listen to you properly. You also need to avoid a time when they were just reprimanded or did something wrong. This is to avoid talking to them when they are in a bad mood which would worsen the situation.

Develop conflict management skills, as training and practice can help improve your ability to handle difficult conversations. Be direct but diplomatic, expressing your concerns clearly but tactfully. Use “I” rather than “You”: for example, “I'm concerned about...”, rather than “You never do...”.

You need to listen actively when navigating through a difficult conversation. This is as a sign of respect to the other person. When they are talking, you need to listen to what they have to say. This is so that you can understand their point of view or opinion. You must make sure that you avoid interrupting when they are talking. This is to avoid them from feeling that you are being rude and disrespectful.

Look for solutions together, involving the student in the search for solutions so that he or she feels committed. Set clear objectives, defining concrete steps to solve the problem. Follow up by regularly checking progress and adjusting plans if necessary. Don't hesitate to ask mentors or experienced colleagues for advice if you're feeling overwhelmed.