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Last updated on 2024年7月31日

Here's how you can navigate difficult conversations and offer constructive feedback in an interview.

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Navigating difficult conversations during an interview can be a daunting task, but with the right approach, you can offer constructive feedback that fosters growth and strengthens relationships. Whether you're the interviewer seeking to provide candidates with valuable insights or a candidate responding to challenging questions, the key lies in being honest, empathetic, and clear. By mastering the art of giving and receiving feedback, you can turn a potentially uncomfortable situation into an opportunity for meaningful dialogue and personal development. Remember, the goal is to build bridges, not burn them, so focus on being constructive rather than critical.

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1 Prepare Well

Before diving into a conversation that could be challenging, it's crucial to come prepared. This means understanding the context of the interview and the specific areas you want to address. For instance, if you're going to offer feedback on someone's performance, make sure you have clear examples and actionable suggestions. Preparation also involves anticipating how the other person might react and planning your responses accordingly. By preparing, you show respect for the other person's time and feelings, which sets a positive tone for the conversation.

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Renata Rh

Consultora de Recursos Humanos | Auxiliar de Recursos Humanos | Gest?o de Gente | Recrutamento e Sele??o | Jobhunter |Headhunter | Eventos |
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O Feedback quase sempre se torna um desafio quando n?o estamos prontos ou n?o sabemos o argumento real de tal acontecimento ou fato. Ser um transmissor de melhoria no outro requer sabedoria para que aquele retorno que deve ser construtivo para que n?o se torne um pesadelo na constru??o do crescimento pessoal (melhoria interna),e profissional(capacita??o externa),no ambiente corporativo em si.

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Prabhakaran Ravichandran

AWS Cloud Solutions Leader | 12x AWS Certified | Empowering Teams to Thrive in Cloud | Passionate Mentor
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The ART of PROVIDING FEEDBACK is hard to master. As an interviewer, I struggled to provide FEEDBACK to interviewees in my early days. Then I master to STRUCTURE the FEEDBACK into 3 main parts, that helped me to PROVIDE feedback that evokes action with the interviewees: - Put into WORDS how you FEEL - Highlight the EXPECTATIONS of the job - Advice the NEXT STEPS the interviewee can take When you prepare yourself to FOLLOW the above framework, it will help you PROVIDE ACTIONABLE feedback towards the end of the INTERVIEW.

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2 Stay Positive

When navigating difficult conversations in an interview, maintaining a positive demeanor is essential. Start with what's working well before addressing areas that need improvement. This "sandwich" approach—positive feedback, followed by constructive criticism, and ending with positive reinforcement—helps soften the impact of negative feedback. It's important to keep your language encouraging and focused on growth opportunities. By doing so, you create an atmosphere where feedback is seen as a tool for development rather than a personal attack.

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Renata Rh

Consultora de Recursos Humanos | Auxiliar de Recursos Humanos | Gest?o de Gente | Recrutamento e Sele??o | Jobhunter |Headhunter | Eventos |
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Muito se fala em feedback e sim ele realmente é um agente de mudan?a mas já aplicaram o feedforward? Feedback é o retorno do que passou,o foco está no "passado" analisando o passado e o Feedforward ele atua no desenvolvimento profissional visando o futuro e melhoria continua. O retorno de informa??es através do feedback assertivo é de crucial importancia quando o retorno é principalmente negativo,pois ele deve gerar em quem está recebendo esse retorno uma chance de renovar sua experiência profissional fazendo com que o mesmo viva posteriormente as mudan?as apresentadas a ele naquele momento.

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Christine G.

Recruiting Coordinator | Strategic Talent Acquisition | Creating Exceptional Candidate Experiences | Candidate Engagement Specialist | Streamlining Recruitment Processes | Building High-Performing Teams | Let's Connect
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Navigating difficult conversations and offering constructive feedback in an interview requires tact and empathy. Stay composed and use clear, respectful language. Provide specific, behavior-focused feedback, avoiding personal critiques. Start with positive aspects, then address areas for improvement, and conclude with encouragement, following the "feedback sandwich" method. Actively listen and acknowledge the interviewee's perspective. This approach promotes a constructive dialogue, showcasing professionalism and a commitment to growth.

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3 Listen Actively

Active listening is a cornerstone of effective communication, especially in sensitive situations. During an interview, it's important to give the other person your full attention, show that you're engaged with nonverbal cues like nodding, and avoid interrupting. When it's your turn to speak, reflect back what you've heard to ensure you've understood correctly. This practice not only helps clarify points but also demonstrates that you value the other person's perspective. Active listening can turn a one-sided conversation into a collaborative exchange.

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Renata Rh

Consultora de Recursos Humanos | Auxiliar de Recursos Humanos | Gest?o de Gente | Recrutamento e Sele??o | Jobhunter |Headhunter | Eventos |
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Líderes que capacitam seus colaboradores atuam de forma mais que positiva nas organiza??es e essas por sua vez s?o as mais disputadas por profissionais que já atuam no mercado de trabalho e por aqueles que buscam se recolocar. Essas empresas que valorizam seus colaboradores na maioria das vezes s?o ouvidos,motivados e se tornam futuros líderes que também ir?o VALORIZAR seus times futuramente fazendo com que todos cres?am em um ambiente de excelência em todas as esferas(a famosa piramide organizacional),líderes sejam ouvintes ativos e assim ser?o ouvidos também pois a comunica??o é uma das chaves do sucesso!!!

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Prabhakaran Ravichandran

AWS Cloud Solutions Leader | 12x AWS Certified | Empowering Teams to Thrive in Cloud | Passionate Mentor
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ACTIVE LISTENING doesn't mean being SILENT and let the interviewee speak whatever they wish into the conversation. Instead, BEING MINDFUL of the TIME and MAIN SUBJECT of the conversation and INTERRUPTING or STEERING the conversation back to the MAIN SUBJECT.

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4 Be Specific

Specificity is key when offering feedback in an interview. Vague comments can lead to confusion and may feel insincere. Instead, provide clear examples to illustrate your points and suggest concrete steps for improvement. This approach not only makes your feedback more actionable but also shows that your critique is based on observations rather than personal bias. Being specific helps the recipient understand exactly what to work on and how to move forward.

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5 Focus on Behavior

In an interview, it's important to focus feedback on behavior rather than personality traits. Discussing someone's actions or work output is more productive and less likely to cause defensiveness than commenting on their character. By concentrating on what can be changed—behavior and work processes—you encourage a mindset of continuous improvement. This tactic fosters a constructive dialogue where feedback is viewed as helpful guidance rather than personal criticism.

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Prabhakaran Ravichandran

AWS Cloud Solutions Leader | 12x AWS Certified | Empowering Teams to Thrive in Cloud | Passionate Mentor
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Make use of the SBI model in providing FEEDBACK on the interviewee's personality. S - Situation B - Behavior I - Impact While interviewing, make sure you assess the answer based on the SBI model to have a CLEAR understanding of their personality, whether it is similar to the team they are joining or negative overall.

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6 Follow Up

After offering feedback in an interview, it's important to follow up. This could mean setting goals with a candidate or asking for updates on their progress. Following up shows that you are invested in their development and that the conversation was more than just a formality. It also provides an opportunity to address any new concerns that may have arisen and to reinforce the positive aspects of their performance. By closing the loop, you solidify the relationship and demonstrate a commitment to ongoing communication.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Here's how you can navigate difficult conversations and offer constructive feedback in an interview.

1

2

3

4

5

6

7

1 Prepare Well

2 Stay Positive

3 Listen Actively

4 Be Specific

5 Focus on Behavior

6 Follow Up

7 Here’s what else to consider

Relationship Building

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Here's how you can navigate difficult conversations and offer constructive feedback in an interview.

1

2

3

4

5

6

7

1 Prepare Well

2 Stay Positive

3 Listen Actively

4 Be Specific

5 Focus on Behavior

6 Follow Up

7 Here’s what else to consider

Relationship Building

给文章评分

感谢您的反馈

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