Here's how you can navigate conflicts with your superiors as an account manager.

Primeiro você deveria entender quais os motivos para a opini?o contrária do teu gestor. Vá para esta conversa sem o EGO, aberto a novas perpespectivas. Vale sempre ir com argumentos objetivos do porque você ter uma idéia diferente dele. Depois de alinhado o que fazer, foco em executar o que foi combinado, independente de quem criou o plano.

Another perspective to consider is the importance of clear and assertive communication. While understanding a superior’s perspective is crucial, it’s equally important to clearly articulate your own viewpoint and concerns. Effective conflict resolution often involves finding a balance between empathy and assertiveness. By clearly expressing your needs and the impact of certain decisions on your work, you demonstrate self-awareness and a commitment to mutual understanding. This balanced approach can help ensure that your perspective is also valued and considered in the resolution process, fostering a more collaborative and respectful work environment.

In addition, documenting key points and agreements during conflict discussions can be beneficial. Keeping a written record ensures that all parties have a clear understanding of what was discussed and agreed upon, which can prevent misunderstandings later. This practice also demonstrates professionalism and accountability. Moreover, follow up with an email summarizing the conversation and any action items, showing that you are proactive and organized. This approach not only reinforces your commitment to resolving the conflict but also helps in tracking progress and maintaining a collaborative atmosphere.

Additionally, seek to involve relevant stakeholders early in the conflict resolution process. By engaging others who are affected by or have influence over the issue, you create a more comprehensive and inclusive approach to problem-solving. This collaborative effort can lead to more well-rounded solutions that take into account various perspectives and expertise within the company. It also demonstrates your commitment to teamwork and reinforces that your goal is to find the best outcome for the organization as a whole. Engaging stakeholders early can help build consensus and support for the proposed solutions, making implementation smoother and more effective.

Furthermore, practice active listening during discussions with your superior. Active listening involves fully concentrating on what is being said rather than passively hearing the message. Show that you are engaged by nodding, making eye contact, and providing feedback like summarizing their points to confirm understanding. This approach not only helps you grasp their perspective but also signals respect and attentiveness. When your superior feels heard and understood, they are more likely to reciprocate and consider your viewpoint seriously, fostering a more productive and respectful dialogue.

Make sure to follow up PROMPTLY, waiting until you're upset will derail you from remaining professional in your approach. Don't expect to be a good actor, have your head in the right space.

In addition to following up, it’s beneficial to reflect on the conflict and the resolution process. Take some time to evaluate what went well and what could be improved for future interactions. Consider seeking feedback from your superior or colleagues on your approach and communication style. This reflection not only enhances your conflict resolution skills but also demonstrates a willingness to grow and adapt. By learning from each experience, you can handle future conflicts more effectively, contributing to a more harmonious and productive workplace environment.

To encapsulate, reflecting on the conflict and your approach after resolution is crucial for professional growth. Assess the outcomes and identify key takeaways, such as successful strategies and areas for improvement. This reflective practice is aimed at enhancing your conflict resolution skills and fostering a proactive mindset. By learning from each experience, you not only become better equipped to handle future conflicts but also contribute to a more constructive and collaborative work environment. This ongoing development strengthens your relationships with superiors and colleagues, ultimately supporting your career advancement and the organization’s success.