Here's how you can navigate conflicts and resolve issues using emotional intelligence as a project leader.

EI is key to handling conflicts since it provides us with the necessary skills to identify the cause of the disagreement, respond appropriately, and establish meaningful solutions. -Emotional intelligence is fundamental in conflict management. It enables us to take control of our emotions, understand the perspectives of others by empathy and active listening , foster communication and collaborative problem solving and tackle obstalces with adaptability and resilience. By cultivating these essential skills, we can create harmonious relationships that promote positive growth.

Además de reconocer las emociones, es importante como líder conocer profundamente a nuestro equipo, además de sus hard y soft skills sus motivaciones para posicionarlos estratégica y adecuadamente, si bien los conflictos por nuestra condición humana pueden llegar a ser inevitables, en mi experiencia, un pilar para disminuir el riesgo a su aparición es definir objetivos claros y alcanzables para cada miembro del equipo, esto puede ayudar a mantener la motivación y el enfoque

Conflict can lead people into a very difficult conversation and if there is one tool in my conflict resolution skillset that is needed, is listening. Listening can be difficult especially one parties accuses you. As a mediator, making judgments can be hard to hear and understand even when it’s fair. Also, ignoring the conflict or running away will not solve the situation. Here are the techniques I used when listening: 1. Willingness to listen 2. Don’t interrupt, no body gestures etc 3. Acknowledge their emotions 4. Value the opinion he/she expressing

In conflict resolution, being empathetic is submerging your self in the person emotional feelings, thought process or be in his/her present situation. It helps you understand from several perspectives and reduces the tension that is building up. It’s one the most challenging aspects of conflict resolution as it can sometimes be misinterpreted as been judgmental or in agreement to the victim

Manage oneself and emotions to avoid being seen as biased. It requires constant self-awareness and mindfulness to navigate situations impartially while maintaining professional boundaries. It's crucial to be vigilant not to overstep boundaries, as doing so can compromise trust and credibility, impacting relationships and outcomes.

Es esencial poder mantener la calma en situaciones de estrés y evitar reacciones impulsivas, recomiendo siempre tomar un momento para pensar antes de responder, especialmente en situaciones conflictivas, como lideres tenemos una gran responsabilidad y por ende debemos ser el ejemplo a seguir, somos seres humanos y por ende seres de emociones, en caso de sentir que estamos perdiendo la calma o el control ante el conflicto, sugiero practicar la escucha activa, y guardar nuestros comentarios o conclusiones para una siguiente sesión, para garantizar que podamos procesar en calma todo lo escuchado para poder ser la ayuda imparcial que necesite el equipo.

Leading by example is the best practice, but there isn't always technical competence for it. In such cases, a relationship of respect and trust in topics we, as leaders, don't know is necessary, leading to the real idea for solving the challenge being found.

Most of the world best leaders in history have led by example. Leading by example is simply communicating not by words but a behavioral pattern that you want to see in your team. In such situations, you are a role model in your values and in your behaviors. For instance, if you enact a rule where your team is not allowed to make phone calls during working hours, then you as a leader shouldn’t be an exception and be willing to follow the rule. As a leader, if you see a need you quickly take action no matter how big the need is. Assuming you’re in meeting and notice an introvert has a suggestion but shy to express, you can politely draw him/her in to contribute. Most importantly build credibility and live to the highest possible standard.

Adding to above, clearly express your own thoughts, feelings, and needs while respecting the other person's perspective. Be assertive without being aggressive or disrespectful.

Creo que los conflictos pueden aparecer con mayor facilidad cuando hay debilidades motivacionales en el equipo y falta fortalecer el trabajo en equipo en sí, es muy importante para ello, mantener la motivación alta, para lo que sugiero tener como buena práctica reconocer y celebrar los éxitos, tanto grandes como peque?os, además de tener un constante feedback o retrospectiva del trabajo realizado, para colaborativamente descubrir las necesidades de mejora del equipo y trabajarlas oportunamente.

I believe that with the immense pressure to meet deadlines, manage deliverables, and ensure resource allocation aligns with the project timeline, it's critical to stay focused on the project scope and avoid scope creep. Yet, despite these pressures, leveraging emotional intelligence is key. By employing active listening and empathy, you can better understand your team members' perspectives. Instead of escalating conflicts or resorting to aggressive behavior, utilize conflict resolution techniques such as mediation and facilitation to extract positive outcomes from shared ideas. This approach not only fosters a collaborative environment but also enhances stakeholder engagement and project success.