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Here's how you can navigate conflicts in a collaborative work setting as a Peer Support professional.

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Navigating conflicts in a collaborative work setting is a nuanced skill that can significantly impact the effectiveness of a team. As a Peer Support professional, you are often in a unique position to facilitate healthy conflict resolution among colleagues. By understanding the dynamics at play and employing strategies that foster open communication and mutual respect, you can help transform potentially damaging disagreements into opportunities for growth and innovation. It's important to remember that conflict isn't inherently negative; it's how it's handled that makes all the difference.

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?? Fang Wei GOH 吴芳薇

Empowering people with experiences and empathy
Dr Antje Bothin

?? Empowering professionals to find their voice??& communicate freely ?? Tips for good communication & conversation ??…

1 Understand Conflict

Understanding conflict is the first step in managing it effectively. In any collaborative work setting, disagreements are natural and can lead to positive change if approached correctly. As a Peer Support professional, recognize that conflicts arise from differences in values, motivations, perceptions, and expectations. When you encounter a dispute, take the time to understand the underlying issues and the perspectives of all parties involved. This empathetic approach can de-escalate tensions and pave the way for a constructive dialogue.

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Dr Antje Bothin

?? Empowering professionals to find their voice??& communicate freely ?? Tips for good communication & conversation ?? Strategies for confidence & assertiveness at work ?? Support for people with Selective Mutism (SM) ??
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Understand why the conflict happened. Perhaps there were misunderstandings. Sometimes people have different beliefs, attitudes, values, motivations, perceptions or expectations. Support them to understand their different perspectives and allow them to communicate with each other.

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2 Open Dialogue

Open dialogue is crucial when resolving conflicts. Encourage all parties to express their thoughts and feelings openly without fear of judgment. As a facilitator, create a safe space where everyone feels heard and respected. Use active listening techniques such as summarizing what you've heard to confirm understanding. This not only validates the speaker but also helps clarify the issues for everyone involved. Remember, communication is not just about talking; it's also about listening and understanding.

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?? Fang Wei GOH 吴芳薇

Empowering people with experiences and empathy
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Our society tends to use verbal conversation as the default but it may not suit everyone. Some people are very confident and comfortable in expressing themselves with words. Others may be more reserved but their views are just as valid. We can do more to embrace a wider form of methods, e.g. make a simple drawing and take turns to explain what our drawing means or choose a song lyric that reflects what we feel.

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3 Find Common Ground

Finding common ground is an essential part of conflict resolution. As a Peer Support professional, guide the discussion towards shared interests or goals that all parties can agree upon. This shared focus can act as a foundation to build upon and can help shift the conversation from opposing positions to collaborative problem-solving. It's important to highlight that everyone is working towards the same overarching objectives, even if their methods or opinions differ.

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4 Develop Solutions

Developing solutions collaboratively can turn conflict into an opportunity for team building. Once you have established a common goal, work together to brainstorm possible solutions. Encourage creativity and openness to different ideas, and evaluate each suggestion fairly. As a peer supporter, your role is to facilitate the process and ensure that everyone contributes to the solution. This inclusive approach not only resolves the conflict but also strengthens the team's capacity to work together in the future.

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5 Implement Agreements

Implementing agreements effectively is key to lasting conflict resolution. After reaching a consensus, create a clear action plan with defined roles, responsibilities, and timelines. Make sure that all parties understand and agree to the plan, and document the agreements made. As a Peer Support professional, follow up regularly to ensure that the agreed-upon actions are being carried out and to address any further issues that may arise. This accountability helps reinforce trust and prevents future conflicts.

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6 Reflect and Learn

Reflecting and learning from each conflict is vital for continuous improvement. After the resolution process, take time with your team to discuss what worked well and what could be improved for next time. This reflection not only helps in personal development but also enhances the team's conflict resolution skills. As a Peer Support professional, encourage a culture of learning where conflicts are seen as opportunities to grow rather than obstacles to success.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Here's how you can navigate conflicts in a collaborative work setting as a Peer Support professional.

1

2

3

4

5

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1 Understand Conflict

2 Open Dialogue

3 Find Common Ground

4 Develop Solutions

5 Implement Agreements

6 Reflect and Learn

7 Here’s what else to consider

Peer Support

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Here's how you can navigate conflicts in a collaborative work setting as a Peer Support professional.

1

2

3

4

5

6

7

1 Understand Conflict

2 Open Dialogue

3 Find Common Ground

4 Develop Solutions

5 Implement Agreements

6 Reflect and Learn

7 Here’s what else to consider

Peer Support

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