Here's how you can navigate conflicts with clients as an accountant.

Certamente ter uma escuta ativa é fundamental nesta rela??o, pois um bom prognóstico se faz através disso. Assim, será possível orientar de maneira efetiva qual a técnica mais apropriada para aquela dor do cliente.

For any client, it is important to get a resolutions for their issues. They might be facing issues in their accounts and taxes or fees and any other issues. How would we as accountants can resolve these issues? - Listen to their problems - Why they have problems - check facts and figures available to back it - Identify the root cause if possible

A quest?o principal é a centralidade no cliente. Se há um conflito, certamente algum ponto na jornada do cliente n?o foi levado em considera??o. Corrigir essas falhas, rever os processos, melhorar a comunica??o e conhecer profundamente o seu cliente evitam conflitos.

Be professional while resolving issues to client's problems. Accountants cannot let emotions to take it from them. The aim here is to solve client's problems and not make them disappoint with us. - Be apologetic as your client is in problem - Show gratefulness that they are sharing it with you - Showcase how you can work further to help resolve the problems - document the steps and share it with clients

Em qualquer conflito, os argumentos devem ser feitos de forma que o cliente entenda o conceito da causa do conflito. Ele precisa estar alinhado quanto às regras básicas do negócio para que a conversa entre em um rumo de resolu??o profissional e ética.

When you identified the problems and work around to list down solutions make sure - You share them with your clients - see if client would like to choose the best suitable options amongst your solutions - share all details with clients and the timelines

O entendimento neste ponto n?o é satisfazer as partes. o cliente precisa ser atendido além das suas expectativas. isso gera o encantamento. é necessário conhecê-lo profundamente para que a solu??o seja melhor do que ele esperava. isso ajuda na fideliza??o do cliente.

My advice to you is to deal with it professionally, we all experienced these problems. Try to keep calm while experiencing these problems. And sit down to discuss with these customers and express your points of common understanding to solve the problems that have arisen.

Solving a problem to client is to make sure getting things done the way client has asked for. To clearly set expectations and road map of working on a project - Document the steps to solve problems - Get insights from clients while the work in in progress and - Once you complete, try to get feedback from client on resolutions made

Communicate clearly, avoiding jargon and explaining accounting principles in plain language. Document agreements in writing to prevent misunderstandings. Timely, transparent communication prevents escalation.

Following up with client after a resolution is done to ensure they no longer faces the problems plus also to show that you are open for feedbacks, help clients in their business and support nurturing a good relations for long term

After resolving the conflict, follow up with your client to ensure satisfaction. A simple call or email can check in on their feelings. This shows you care and helps prevent future issues by ensuring changes are implemented.

O ponto crucial é a ter a comunica??o clara e assertiva. ambos precisam saber quais as necessidades e caminhos a seguir, para que n?o haja conflitos durante o processo de execu??o.

A única constante da vida é a mudan?a, portanto se adaptar aos diferentes cenários e pessoas é um fundamental para agregar valor!