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Here's how you can navigate conflicts between AR developers and clients.

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Augmented Reality (AR) is transforming how you experience the world, merging digital content with the physical environment. However, this innovative field can also be a breeding ground for conflicts between AR developers and clients. Misunderstandings can arise from a lack of clear communication, differing expectations, or technical constraints. As AR becomes more prevalent in industries like gaming, education, and retail, learning to navigate these conflicts is essential for successful project outcomes. Whether you're a developer or a client, understanding common issues and effective resolution strategies will help you collaborate more effectively.

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Destery Hildenbrand

Learning Technology Consultant | Public Speaker & Innovator
Ezequiel Zorzal

Te ensino a usar Inteligência Artificial (IA) e Realidade Estendida (XR) para impulsionar seu negócio | Professor…
Arpita P.

?? Mechatronics Engineer | Top LinkedIn Robotics Voice ‘24 | Turning Code into Machines | Python/C++ & ROS Enthusiast |…

1 Define Goals

Clear goal-setting is the foundation of any successful AR project. You must articulate what you want to achieve with the AR experience. This means setting specific, measurable, achievable, relevant, and time-bound (SMART) goals. For developers, understanding the client's vision is crucial; for clients, being transparent about expectations and limitations is key. Both parties should agree on a shared vision and document it to prevent future conflicts.

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Ezequiel Zorzal

Te ensino a usar Inteligência Artificial (IA) e Realidade Estendida (XR) para impulsionar seu negócio | Professor, Pesquisador e Palestrante | Educa??o, Inova??o e Transforma??o Digital????
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Implementing AR requires not only setting SMART goals (specific, measurable, achievable, relevant, and time-bound), but also integrating continuous user feedback. This process not only validates the project's direction but also enhances usability and acceptance of the final product. It helps developers adjust and improve the experience as needed, ensuring it meets users' real expectations and needs.

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Destery Hildenbrand

Learning Technology Consultant | Public Speaker & Innovator
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Make sure the problem being solved fits the technology. The AR experience has to accomplish the goal, business objective, or learning needs. Fight the urge to use it just for the sake of using it. Clearly identify how it will work early when establishing the SMART goals.

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2 Open Dialogue

Communication is the lifeblood of conflict resolution. You should establish a regular dialogue between clients and AR developers to ensure everyone is on the same page. This could be through weekly meetings, progress reports, or real-time collaboration tools. It's important to create an environment where feedback is encouraged and concerns can be addressed promptly. Remember, active listening and empathy can go a long way in resolving misunderstandings.

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Destery Hildenbrand

Learning Technology Consultant | Public Speaker & Innovator
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Work with your client early and often to establish a demo cadence along the way. Clients need to see the progress at every step. There should be no surprises in the deliverables at any stage. Your client needs to be an active and present partner in the process with timely feedback and dialog.

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Arpita P.

?? Mechatronics Engineer | Top LinkedIn Robotics Voice ‘24 | Turning Code into Machines | Python/C++ & ROS Enthusiast | Open for Internships/werkstudent
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Keep regular schedule meetings or progress reports to keep the client informed. This reduces the likelihood of surprises and allows for continuous feedback.

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3 Technical Specs

Technical specifications can be a major source of conflict. You need to discuss and agree on the technical parameters of the AR project early on. This includes hardware capabilities, software requirements, and the scope of the AR experience. Developers should provide realistic assessments of what can be achieved within the budget and timeframe, while clients should prioritize their needs to align with technical feasibility.

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Destery Hildenbrand

Learning Technology Consultant | Public Speaker & Innovator
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Identify all of the functionality needed or wanted at the beginning. Have examples as close to the deliverables as possible so your client knows how it will look and behave. Establish clear guidelines as to UI, experience flow, and any behaviors within the experience. Be clear on what it will and won't do and how it will be consumed.

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4 Flexibility Counts

Flexibility is a valuable trait when navigating AR project conflicts. You should be prepared to adapt to changing circumstances, whether it's shifting project goals, unexpected technical hurdles, or feedback that requires a pivot in design. A willingness to compromise and find creative solutions can help maintain project momentum and prevent stalemates between developers and clients.

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Arpita P.

?? Mechatronics Engineer | Top LinkedIn Robotics Voice ‘24 | Turning Code into Machines | Python/C++ & ROS Enthusiast | Open for Internships/werkstudent
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First is Iterative Development: Using an iterative development approach (e.g., Agile) to allow for adjustments based on client feedback and changing requirements. Second is Scope Adjustments: Always be prepared to renegotiate scope and deliverables if the client's needs change. This should include discussions about impacts on timeline and cost.

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5 Resolve Issues

When conflicts do arise, addressing them head-on is essential. You should establish a clear process for issue resolution that includes identifying the problem, discussing potential solutions, and deciding on a course of action together. Both developers and clients must be willing to make concessions and work towards a resolution that satisfies both parties.

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Destery Hildenbrand

Learning Technology Consultant | Public Speaker & Innovator
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Don't take it personal. If you are clear along the way you can be proactive in minimizing conflicts but if they arise embrace them. Treat them as an opportunity to fine tune the deliverables and provide the client with the best experience possible.

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6 Continuous Learning

Finally, consider every conflict as an opportunity for continuous learning. You can reflect on what went wrong and how it was resolved to improve future AR projects. Encourage a culture of post-project reviews where both developers and clients can share insights and learn from each other's perspectives. This proactive approach can help minimize conflicts and foster stronger collaborations in the long run.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Here's how you can navigate conflicts between AR developers and clients.

1

2

3

4

5

6

7

1 Define Goals

2 Open Dialogue

3 Technical Specs

4 Flexibility Counts

5 Resolve Issues

6 Continuous Learning

7 Here’s what else to consider

Augmented Reality

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Here's how you can navigate conflicts between AR developers and clients.

1

2

3

4

5

6

7

1 Define Goals

2 Open Dialogue

3 Technical Specs

4 Flexibility Counts

5 Resolve Issues

6 Continuous Learning

7 Here’s what else to consider

Augmented Reality

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