登录查看更多内容

Last updated on 2024年7月30日

Here's how you can navigate challenging conversations with employees or clients like a successful executive.

由人工智能和领英社区提供技术支持

Navigating challenging conversations with employees or clients is an essential skill for any successful executive. Such dialogues can be delicate and require a strategic approach to ensure positive outcomes. Whether it's addressing performance issues, negotiating contracts, or delivering unwelcome news, the way you handle these conversations can significantly impact your business relationships and your company's reputation. As someone who might face these scenarios, it's crucial to learn how to manage these discussions effectively, maintaining professionalism while being empathetic and solution-oriented.

在这篇协作文章中查找专家回答

由社区从 3 条内容中精选。了解更多

1 Prepare Well

Preparation is the cornerstone of handling difficult conversations with finesse. Before you enter any challenging dialogue, gather all relevant information and anticipate potential questions or concerns . Understanding the context and the perspectives of the other party can help you address the issues more effectively. It's also beneficial to set clear objectives for the conversation and consider the best possible outcomes for all involved. By being well-prepared, you can approach the conversation with confidence and clarity, which will help you steer it towards a constructive resolution.

添加您的观点

Mel Santos

Palestrante | Trainer | Comunica??o
举报内容
é muito importante que você traga um exemplo prático do que aconteceu, sendo bem específica mesmo, como, por exemplo: "No dia XX, aconteceu YY e as consequências da a??o foram ZZ." Ent?o, organize de maneira simples o que você deseja contextualizar.

已翻译

赞

2 Stay Calm

Maintaining composure is key when navigating tough discussions. It's natural to feel emotional, but as an executive, you must manage your feelings and respond thoughtfully. Deep breathing or a brief moment of silence can help you collect your thoughts and remain calm. Remember, your demeanor sets the tone for the entire conversation, and staying composed can prevent the situation from escalating. By keeping your emotions in check, you demonstrate leadership and may even inspire the other party to approach the discussion with a similar level of respect and calmness.

添加您的观点

Mel Santos

Palestrante | Trainer | Comunica??o
举报内容
Ter muito cuidado para n?o alterar seu tom de voz, ainda mais se você tem um tom de voz mais grave, como o meu. Em geral, sempre que falo as pessoas entendem como uma crítica, pois o meu tom de voz é um pouco intimidador. Por isso, sempre respiro fundo antes de entrar em conversas desse tipo.

已翻译

赞

3 Listen Actively

Active listening is a powerful tool in any executive's arsenal during challenging conversations. It involves fully concentrating on what the other person is saying, understanding their message, and responding thoughtfully. This not only shows respect but also provides you with valuable insights into their concerns and motivations. By listening actively, you can identify the root of the issue and work towards a mutually beneficial solution. Moreover, it often helps to defuse tension as employees or clients feel heard and valued.

添加您的观点

Mel Santos

Palestrante | Trainer | Comunica??o
举报内容
Escutar é sempre o ponto mais importante da conversa. N?o interrompa ou tente controlar a conversa, deixo o outro demonstrar tudo o que sente e o porquê dele se sentir dessa maneira. Depois da escuta ativa, tente organizar os pensamentos que a pessoa trouxe e sempre questione a ela se você entendeu certo o que ela trouxe. Pode usar a seguinte frase: "Depois de ouvi-la, percebi que você sente XXX e deseja fazer YYY, certo? Consegui entender certo?"

已翻译

赞

4 Communicate Clearly

Clarity in communication cannot be overstated when dealing with sensitive matters. Articulate your thoughts and intentions without ambiguity to avoid misunderstandings. Use simple language and provide concrete examples or solutions when possible. It's equally important to be honest and transparent about the situation, even if the message is difficult to convey. Clear communication fosters trust and paves the way for a more straightforward discussion, which is essential for resolving any challenging issue.

添加您的观点

5 Show Empathy

Empathy is the ability to understand and share the feelings of another, and it plays a crucial role in managing difficult conversations. When you empathize with employees or clients, you acknowledge their feelings and show that you care about their perspective. This can help in building rapport and trust, making it easier to navigate through tough discussions. By expressing empathy, you can create a more collaborative environment where solutions are reached with consideration for everyone's feelings and needs.

添加您的观点

6 Follow Up

After a challenging conversation, it's important to follow up to ensure that any agreed-upon actions are being taken and to address any lingering issues. This demonstrates your commitment to resolving the matter and provides an opportunity for additional support or clarification if needed. A follow-up can be as simple as a brief email or a scheduled meeting, but it goes a long way in maintaining a positive relationship with employees or clients and shows that you are invested in finding a lasting resolution.

添加您的观点

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

Business Reporting

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

Here's how you can navigate challenging conversations with employees or clients like a successful executive.

1

2

3

4

5

6

7

1 Prepare Well

2 Stay Calm

3 Listen Actively

4 Communicate Clearly

5 Show Empathy

6 Follow Up

7 Here’s what else to consider

Business Reporting

给文章评分

感谢您的反馈

更多Business Reporting相关文章

更多相关阅读内容