Here's how you can navigate a boss resistant to new process automation technologies.

1 Build Trust

Building trust is the foundation for any significant change within a company. Start by demonstrating your commitment to the organization's success and your boss's vision. Show that you understand the current processes thoroughly and acknowledge the reasons behind existing workflows. When you propose process automation, do so with respect for the status quo. This approach will help establish credibility and open the door to discussing how automation can align with and enhance the company's goals.

2 Highlight Benefits

When discussing process automation, focus on the tangible benefits it can bring to your team and organization. Explain how automating repetitive tasks can free up time for more creative and strategic work, potentially leading to increased job satisfaction and productivity. Emphasize that process automation can also reduce human error, ensuring higher quality outputs. By presenting automation as a solution that supports your boss's objectives, you may shift their perspective from skepticism to interest.

3 Address Concerns

It's crucial to actively listen to your boss's concerns about process automation. They may worry about the cost, the learning curve for staff, or potential job losses. Address these concerns directly by explaining how automation often leads to cost savings in the long run, how training can be managed effectively, and how it can create opportunities for employees to engage in more meaningful work. By acknowledging and addressing these concerns, you can help alleviate fears and build a case for process automation.

4 Offer Examples

Concrete examples can be powerful in illustrating the benefits of process automation. Share success stories from other departments or companies where automation has led to improved efficiency and results. Avoid technical jargon and focus on relatable outcomes, such as time saved or increased customer satisfaction. Real-world examples can help your boss visualize the positive impact of automation on your organization.

5 Suggest a Pilot

Proposing a pilot project is an excellent way to demonstrate the value of process automation without committing to a full-scale implementation. Suggest starting with a small, controllable aspect of your operations that could benefit from automation. This allows your boss to see the results firsthand and make an informed decision based on actual data and experience, rather than predictions or assumptions.