Here's how you can maximize operational efficiency as a franchisee through strategic decision making.

Ensure that the staff know his job description, the job expectations and the goals. Review the skills and capabilities that he brings into the role and why he was entrusted with the responsibility. Ask how he would approach it and the rational of his approach, provide feedback. Set review periods and create milestone to be achieve. Repeat the process until it becomes consistent with your governance process.

Customer relationships are the life of every business. Knowledge, efficiency, and personability create lasting bonds that our customers can trust.

The key to process consistency, efficiency and repeatability is simplicity. Aim to make every process as simple as possible by eliminating unnecessary checkpoints and reviews. This can be done by empowering and setting responsibility clearly. Make sure that people have the skills and the capabilities to manage their areas. Never pass on problem or quality issues to the next section. Ultimately, aim to the make the process ‘boring’ because it is predictable, consistent and reliable.

Effective inventory management is key for a successful franchise. I'd recommend using inventory management software to keep track of everything and doing regular stock audits to catch any discrepancies early. Train your staff well on inventory practices so everyone is on the same page. SOPs are your king, and your Ops and Inventory teams need to be in sync at all times. Be smart with your order quantities and try to forecast demand as accurately as possible. This way, you'll keep customers happy, reduce waste, and keep your franchise running smoothly and profitably.

Escuchar no oir a los otros. Recordemos que dos de los productos que en realidad son "marcas", de una conocida marca como lo es Mc Donald's, se dice fueron creados por franquiciados, para eso hay que estar atentos a lo que nos dicen los clientes.

The best and most useful feedback is always from the customers. Get their input regularly and integrate the input gathering into the process. Allow the customers to know what you are dealing with that would affect them, and how they would want you to address them. Customers who feel that their inputs are valued tend to care more, stay loyal and value the partnership more.

El aprovechamiento de los datos es para generar información, que con esta puedo tomar decisiones. Los datos por si solo no nos ayudan, pero sin estos, no puedo generar los informes. En un mundo tan competitivo hoy todos usan, o deberían de usar un software, de ahi que el paso siguiente es cargarlo con datos, asi luego poder tener un mejor control del negocio. Además de esto, hay que genera datos del mercado para poder cruzar y saber como va evolucionando mi empresa o negocio, ya que puedo estar conforme con mi crecimento, pero el mercado estar creciendo a otra velocidad y así, estar perdiendo market share.

Administrar los negocios se ha vuelto cada vez mas relevante. Nos solo trata de administrar los recursos financieros, sino los "recursos" de la empresa, que luego impactan en los resultados de las empresas. Estamos convencidos que es mas fácil delegar algunas tareas que saber administrar un negocio, por eso hay que saber que areas delegar, para poder tener tiempo de planificar y organizar mejor la operativa

A eficiência operacional é a capacidade de produzir servi?os ou produtos com máxima economia, sem comprometer a qualidade. Em outras palavras, é gastar menos e vender mais, mantendo a qualidade. Para atingir isso, as empresas buscam otimizar processos e reduzir custos de opera??o, como despesas com equipamentos, materiais e m?o de obra. Além disso, a análise regular de relatórios financeiros ajuda a identificar tendências e problemas, permitindo ajustes estratégicos. Uma boa gest?o financeira garante recursos para investir em áreas que melhoram a eficiência e impulsionam o crescimento da empresa.

Strategic decision-making means choosing to do some things while avoiding others. The reason why we do that in businesses is to focus on the ones that increase our chances of success. But this simple yet powerful approach requires tools to help us choose right. To maximize operational efficiency I strongly recommend Roger Martin’s Playing to Win framework. It is based on five integrated choices that you need to make: defining a winning aspiration, deciding where to play, figuring out how to win, identifying core capabilities, and setting up management systems.