Here's how you can master a successful feedback conversation in a Field Service Engineering role.

Para dominar uma conversa de feedback em rela??o a um servi?o de engenharia de campo, você deve seguir algumas dicas importantes Antes da conversa, fa?a uma análise completa do servi?o prestado, identificando pontos fortes e áreas de melhoria. Esteja preparado para discutir cada aspecto de forma objetiva e clara. Seja receptivo: Esteja aberto para receber feedback, mesmo que seja negativo. Demonstre disposi??o para ouvir as críticas e entender as necessidades.

Let’s start with the most pragmatic type of feedback — positive feedback. Providing positive feedback is crucial in maintaining healthy relationships with team members. Positive feedback acknowledges stellar employee performance and strong contributions to team efforts, showcasing major technical and soft skills improvements

blend of technical knowledge, interpersonal skills, and effective communication strategies. Before the conversation, gather all relevant information, data, and examples to support your feedback. Determine what you want to achieve from the feedback conversation. Whether it’s performance improvement, behavior change, or acknowledgment, having clear goals is crucial. Choose a suitable setting for the conversation, preferably a private and comfortable place free from distractions. Initiate the Conversation with Positivity Start with a friendly and positive tone to make the other person feel comfortable. Acknowledge the person's efforts and contributions to build a positive foundation

Provide clear, specific examples of the behavior or performance you are addressing. Avoid vague statements. Concentrate on what the person did or didn't do, rather than personal attributes. Frame your feedback from your perspective to avoid sounding accusatory. For example, "I noticed that the reports were submitted late" instead of "You always submit reports late." Invite the other person to share their views and listen actively. This shows respect and can provide insights into the situation. Ensure that the person understands the feedback. Ask questions like, "Can you summarize what we've discussed?" to confirm comprehension.

Work together to identify actionable steps for improvement. Ask for their input on how they can address the issues. Define clear, achievable goals and timelines for improvement. Make sure both parties understand and agree on these Offer any necessary resources, training, or support that can help the person improve. Show confidence in their ability to improve and succeed. Positive reinforcement can be motivating.

Mostre empatia ao cliente, demonstrando compreens?o pelos seus pontos de vista e preocupa??es. Mostre que está interessado em resolver quaisquer problemas ou insatisfa??es que ele possa ter. Seja proativo: Apresente solu??es para os problemas levantados pelo cliente, mostrando que está comprometido em melhorar o servi?o. Ofere?a sugest?es de melhoria e implemente planos de a??o para corrigir quaisquer falhas .

Schedule follow-up meetings to discuss progress, provide additional feedback, and adjust goals as needed. Recognize and praise any progress or improvement to reinforce positive behavior. After the conversation, ask for feedback on how you handled it. This can help you improve your approach in the future. Reflect on what went well and what could be improved in the conversation. Continuous self-improvement is key to mastering feedback discussions. Keep your emotions in check and maintain a professional demeanor throughout the conversation. Show empathy and understanding towards the person’s feelings and perspectives. Allow time for the person to process the feedback and respond. Patience can help in achieving a constructive outcome.

Após a conversa de feedback, estabele?a um plano de acompanhamento para garantir que as melhorias est?o sendo implementadas e que o cliente está satisfeito. Mantenha uma comunica??o aberta e transparente durante todo o processo. Ao seguir essas dicas em rela??o ao servi?o de engenharia de campo, demonstrando profissionalismo, comprometimento e capacidade de resolver problemas de forma eficaz.

Having been fortunate to work with amazing people I learned an early lesson that is still effective today. ‘If you want growth, stop doing the heavy lifting’ In providing positive feedback: Ask the employee to write down how they will continue to incorporate the positive into their work process. In talking about areas for improvement: Set the expectations and parameters Have the team member write the action plan as to how they will achieve it When looking at goals for the next year or career plans… Again have the individual write what they feel they want to accomplish. Your job is consistent in all of these areas Listen Articulate the requirements and expectations Find consistent ways to support the processes. This will encourage growth