Here's how you can master emotional intelligence for senior leadership in telecommunications.

En el mundo de las telecomunicaciones, he encontrado tanto que la autoconciencia, autogestion y la conciencia social genera nuevos mercados, nuevos bucles sociales. Pero tambien internamente en las empresas, genera el trabajo en equipo para que se puedan desarrollar nuevos servicios orientados a la necesidad de las partes interesadas.

Empathy is a crucial aspect of emotional intelligence that deserves attention. It involves understanding and resonating with the emotions of others, which is particularly valuable in leadership roles within the telecommunications sector. By empathizing with team members, stakeholders, and clients, senior leaders can build stronger connections, foster collaboration, and navigate complex interpersonal dynamics more effectively. This skill enables leaders to address concerns, resolve conflicts, and inspire trust, ultimately contributing to the success of telecommunications projects and initiatives.

As for my experience, empathy is a key skill you have to develop in people in order to accomplish followers in the telecomunications arena. Also empathy with new needs from customers in order to build new paths for achieving customer satisfaction

Cultural sensitivity is an additional aspect that's crucial for effective leadership in telecommunications. Understanding and respecting cultural differences among team members and clients can enhance communication, build trust, and prevent misunderstandings. By acknowledging and accommodating diverse perspectives, leaders can foster inclusivity and create a supportive work environment where everyone feels valued and respected. This not only improves team morale but also enhances productivity and collaboration, ultimately contributing to the success of telecommunications projects.

In the dynamic field of telecommunications, being adaptable is essential for senior leaders. Encourage your team to embrace change and be flexible in their approach to challenges. This adaptability allows for quicker responses to industry trends, technological advancements, and evolving customer needs. By fostering a culture of adaptability, you can position your team and organization for long-term success in the ever-changing telecommunications landscape.

la retroalimentacion como espiral de crecimiento en las empresas, es un key sucess factor de motivacion, aprendizaje, crecimiento y desarrollo de las personas. pero tambien puede serlo con clientes al tener determinado que el mismo es un socio estrategico. Trabajar en las fortalezas de cada individuo para potenciarlas genera un espiritu de mejora continua en todos los niveles

In my experience, the approach to managing a team significantly depends on the nature of the projects or activities they are involved in. When addressing immediate operational issues, such as customer experience concerns, speed is crucial, and the team must react swiftly due to the inherent business risks. On the other hand, projects aimed at exploring new revenue opportunities and growth require a different leadership approach. It is vital to set clear expectations and communicate effectively as a leader. This approach helps teams navigate high pressure situations and transitions, achieving optimal results.

A senior leader's strategic vision shapes the direction of the telecommunications company. Emotional intelligence plays a vital role in formulating and communicating this vision effectively. By understanding the emotions and motivations of team members and stakeholders, leaders can craft a vision that resonates with them, fostering commitment and enthusiasm. This aligns everyone towards common goals, driving innovation and growth in the ever-evolving telecommunications landscape.

-Self awareness: Recognise your emotions and strengths. -Empathy: Understand team members, perspectives. -Effective communication: Clear, empathetic, and assertive. -Conflicts Resolution: address issues with emotional intelligence. -Adaptability: Embrace change and lead by example.

As for my experience I went through diffferent stages and processes in the evolution of telecomunicactions. From the old fax until now with AI. I believe that growing is trying to understand the each context in which these stages has being built. Evolution now is fast, and keeping an open mind by being a learner all the time, lets you also teach others how to accomplish new technologies in companies. Is a challenge in the SME, but by being assertive you can get followers that will understand why you want to go ahead all the time. There are many people (specially baby boomers) that will try to keep up to date with new techs in the market. It takes compromise and sometimes courage.