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Last updated on 2024年7月4日

Here's how you can leverage feedback to spot staff professional growth prospects in libraries.

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In the dynamic environment of libraries, continuous improvement is key, and leveraging feedback is a powerful tool for identifying professional growth opportunities for your staff. By actively listening to both patrons and colleagues, you can pinpoint areas where your team excels and where there's room for development. This proactive approach not only fosters a culture of learning and accountability but also ensures that your library services remain relevant and responsive to community needs.

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Shaikha Ali Al Naqbi

Vice Chancellor for Finance and Administration Affairs & Member of Consultative Council of Sharjah- Head of the…
Zafar Imam Khan

Learning Resources Manager at Hamdan Bin Mohammed Smart University
Kyrill Schilow

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1 Gather Input

Actively soliciting feedback from library users and staff provides a wealth of information about service performance and staff competencies. Encourage patrons to share their experiences, whether through comment cards, digital surveys, or face-to-face conversations. Similarly, create an open atmosphere where staff can offer constructive feedback about their own work and that of their peers. This input is invaluable for identifying the skills that are being effectively utilized and those that may require further cultivation or training.

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Shaikha Ali Al Naqbi

Vice Chancellor for Finance and Administration Affairs & Member of Consultative Council of Sharjah- Head of the Education, Youth, Culture and Media Committee
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In libraries feedback loops can be used for staff development, whether it is from performance reviews, self-assessment, or when partaking in their professional development programs. Via this, they can recognize where they might be strong or weak, see trends, and, to make this not sound like a college class, set individual goals. When well executed, this can result in a highly skilled, satisfied, and motivated workforce (see successful implementation, such as the recognition of staff for their digital capabilities and the placement of leadership roles within customer service training programs).

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Zafar Imam Khan

Learning Resources Manager at Hamdan Bin Mohammed Smart University
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Libraries have different sets of measuring tools to evaluate the performace of library staffs. The key tool include the performace reviews done by the manager, self and subordinate which are based on KPIs achieved. Another important tool is the staff and student satisfaciton survey results related to the various library services where a whole section is dedicated to staff. Other evaluation tools include feedbacks from patrons which are recorded, traning/workshops/information literacy related feedback which are rated can be instrumental in evaluating library staff performance. Other achievments related to new projects, digitisation, paper presentation in conferences and publications of research paper all adds up to evaluating performance.

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Kyrill Schilow

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A feedback-loop is good to maintain, but one should also consider what came back and what is not been said through own exploration and research.

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2 Analyze Data

Once feedback is collected, it's crucial to analyze it methodically . Look for trends or recurring themes in the comments. Are there specific services or areas that consistently receive praise or criticism? This analysis will help you identify which staff members are excelling in their roles and where there might be gaps in knowledge or skills that can be addressed through professional development opportunities. By recognizing patterns, you can make informed decisions about where to direct resources for training and growth.

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Kyrill Schilow

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I can really recommend to build on strengths of staff than just to build new abilities as this often misleads to more weaknesses.

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3 Set Goals

Setting clear, achievable goals based on the feedback analysis is an essential step in staff development. Ensure that these objectives are specific, measurable, attainable, relevant, and time-bound (SMART). For instance, if feedback indicates a need for better technology assistance, a goal could be to increase the staff's proficiency in digital resources within six months. Communicate these goals with your team and involve them in the process to promote ownership and accountability.

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Kyrill Schilow

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Time and goal management is crucial to use abilities, but we should consider free exploration of possibilities and use-cases.

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4 Offer Training

With goals in place, it's time to offer targeted training and professional development to bridge the identified skill gaps. This could range from in-house workshops, online courses, or attending conferences and seminars. Ensure that the training is tailored to the needs highlighted by the feedback and that it's accessible to all staff members. By investing in your team's growth, you're not only enhancing their skill set but also boosting their morale and commitment to the library.

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5 Monitor Progress

Monitoring progress is key to ensuring that the training and development initiatives are effective. Establish regular check-ins with staff to discuss their advancement towards the set goals. This is also an opportunity to gather additional feedback and make any necessary adjustments to the training programs. Celebrate successes and recognize achievements, as this will motivate staff to continue their professional development journey.

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6 Adjust Strategy

Finally, be prepared to adjust your strategy based on the outcomes of the training and ongoing feedback. The world of library services is ever-evolving, and so should your approach to staff development. If certain methods aren't yielding the desired results, don't hesitate to try new approaches or revise goals. The ability to adapt and respond to feedback is what will ultimately drive the continuous professional growth of your library staff.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Kyrill Schilow

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A modern library is either a good place for study or a place for explorative learning what means it should enfoster guidance and play support.

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Here's how you can leverage feedback to spot staff professional growth prospects in libraries.

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2

3

4

5

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1 Gather Input

2 Analyze Data

3 Set Goals

4 Offer Training

5 Monitor Progress

6 Adjust Strategy

7 Here’s what else to consider

Library Services

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Here's how you can leverage feedback to spot staff professional growth prospects in libraries.

1

2

3

4

5

6

7

1 Gather Input

2 Analyze Data

3 Set Goals

4 Offer Training

5 Monitor Progress

6 Adjust Strategy

7 Here’s what else to consider

Library Services

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感谢您的反馈

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