Here's how you can highlight your customer service skills in an interview.

Communicating with the customer in a way that they get comfortable is the most important aspect of customer service. Whether it is (a)Active listening or (b) Clarity in conveying them the information they need or (c) Empathy in your approach towards their need, with the right communication, you can win any customer's confidence in your product/ solution.

By Focusing more on prioritizing your ability to identify customer needs and finding solutions to their problems. Explain how you analyze there situations and make decisions that benefits the customer most

Puedes pensar en una situación en donde tuviste que resolver algún problema y dar el ejemplo, recomiendo usar el método STAR para ser más claro. Situación: Recibimos una queja de un cliente, que detecto defectos en los productos. Tarea: Investigar, dar solución y garantizar satisfacción Acción:Coordiné una reunión con el equipo para analizar los informes. - Mantuve una comunicación constante, informándoles de los avances y asegurándome de entenderlo. Idetifique causas, dimos soluciones Resultado: El cliente quedo satisfecho no solo por la solución sino por la transparencia y la comunicación efectiva durante todo el proceso. Fortalecimos nuestra relación con el cliente y establecimos una base de confianza que facilitó futuros negocios.

When sharing examples like this in an interview utilize the STAR method. Share what the situation was, what your task was, the specific actions or steps you took, and what the result or outcome was. Using this structure helps to communicate a story/example clearly in an interview.

The biotech and pharma industries are constantly evolving, making adaptability a must-have trait. I recall a candidate who swiftly adapted to a new electronic health record system, ensuring a smooth transition without disrupting the workflow. Encouraging continuous learning and flexibility can foster this trait.

ACTIVE LISTENING AND WILLINGNESS TO HELP When dealing or interacting with Customers,all your sense organs has to be at alert so that you can get the signal and what exactly the issue is that the customer is facing or trying to tell you. When you listen attentively, you will be able to get a clue of what the customer is trying to say even when the customer is not really saying it out directly maybe due customer not really been educated to communicate well in English, As Customer Service ambassador, you can politely paraphrase to understand what the customer is complaining about or making enquiries on and you also have yo have willing mindset to want to assist or help customer on the issue by providing prompt and accurate response to them

Maintaining a high level of professionalism is key. A client once praised a candidate for their consistent professional demeanor during a challenging product recall situation. Leveraging role-playing scenarios can enhance this skill.

Proactively offering solutions rather than just identifying problems is vital. I placed a candidate who not only spotted potential drug interaction issues but also suggested effective alternatives, earning high appreciation from the team. Encouraging solution-oriented thinking through problem-solving workshops is effective.

Always be willing to negotiate and offer the customer alternatives to their issue. Be willing to compromise to always keep your customer.