Here's how you can handle the key responsibilities of a property manager.

As the property manager, it is essential to have positive interactions with your residents. It is also your job to ensure the properties you are managing have order, are clean, and provide your residents with the best experience possible. Tenants should love where they live and prospective tenants should want to live in communities they can rely on to fulfill their needs. You as the manager are the glue to ensure all those things happen and much more. Be fair, be attentive, and be intentional when communicating with your tenants. They may not always like what you have to say, but they will respect you for consistently being there to listen to and resolve their issues.

Leveraging technology like property management software can streamline maintenance requests and track service history, ensuring nothing falls through the cracks. Prioritize safety, habitability, and curb appeal to ensure tenant satisfaction and legal compliance. Well-maintained properties not only retain value but also attract quality tenants and reduce vacancy rates, ultimately boosting your ROI.

Utilizing resources like Grace Hill University or your own in house education platform is paramount in the continued growth and reminder to keep yourself abreast of new and recurring learning opportunities. Give your team all the tools they need to be successful and you’ll also find rare opportunity’s that allow your team to mitigate risk, loss of revenue and forego lengthy expensive legal battles that would not of occurred if they had legal knowledge in “how the issue occurs” and how to avoid. It’s also empowering and reduces the anxiety of those that are coasting through unaware of the risk their choices or lack thereof making one that makes them tip toe or avoid the issue all together that only exacerbates the situation.

One of the owners of a building we manage always says "you cannot expect what you do not inspect". Taking time to analyze what is happening at the property from a financial perspective. It will be the best thing you can do for your management clients. Ensure that you include someone else on your team (could also be the owner of the property) in scheduling calendar reminders regarding upcoming financial obligations for the property. Take a look at the P&L and Balance Sheet every single month to ensure there are no inconsistencies. Evaluate how distributions due to the owner align with their earnings over the past year. When your clients do well, you do well. Be invested in their success.

To me handling key responsibilities as a property manager also requires having true people skills and a fluid understanding of talent management. The team you develop as a leader is what carries out the complete vision of a community. With all the knowledge and tools in the world, many companies suffer major loses from hiring unqualified people who are simply their friends that they are “comfortable “ around or having team members for superficial purposes versus career minded individuals. As a manager your first priority should be to establish your team. Companies today are operating with teams that are individuals in environments that are meant to be team centered. If you want to succeed as a manager, your people must come first.