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Here's how you can express empathy in peer support conversations.

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Empathy is a cornerstone of effective peer support, a skill that allows you to connect with others on a deep emotional level. In peer support conversations, expressing empathy involves more than just understanding someone's feelings; it's about sharing their emotional experience to create a bond of trust and mutual respect. By mastering the art of empathy, you can provide comfort and understanding, making a significant impact on someone's journey towards healing or personal growth.

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Ashleigh Sternes

Diversity and Inclusion Lead at Life Without Barriers
Kylie Pussell

CEO and CoFounder Miracle Babies Foundation, Finalist 2022 NSW Women of Excellence

1 Active Listening

Active listening is crucial in expressing empathy. It involves giving your full attention to the speaker, acknowledging their feelings, and responding appropriately. To practice active listening, maintain eye contact, nod in agreement, and avoid interrupting. Reflect back what you've heard by summarizing or paraphrasing, which shows you're engaged and understand their perspective. This technique helps the speaker feel heard and validated, fostering a supportive environment.

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Kylie Pussell

CEO and CoFounder Miracle Babies Foundation, Finalist 2022 NSW Women of Excellence
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Listening to someone is different from only hearing. It’s becoming involved and engaged in what they have to say. It’s making a connection and if you have lived shared experience the empathy can deepen to make a real difference in someone’s life and how they cope with their trauma.

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2 Validate Feelings

Validating someone's feelings is a powerful way to express empathy. It means recognizing and accepting their emotions as legitimate, regardless of your personal opinion. Avoid dismissive phrases like "It's not that bad," and instead use validating statements like "It makes sense you feel that way." By acknowledging their emotional experience without judgment, you help build trust and encourage open communication.

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Patricia O.
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Validating a persons feelings provides the other the notion you are listening and understand their feelings. In turn providing an open empathetic repore is accompanied.

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3 Use Empathy Statements

Empathy statements are verbal affirmations that convey understanding and shared feelings. They often begin with phrases like "It sounds like you're feeling..." or "I can imagine how that must be..." These statements help articulate the emotions the other person might be struggling to express and demonstrate that you're emotionally in tune with them. Remember to be genuine; insincerity can be easily detected and may harm the relationship.

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4 Offer Support

Offering support is an actionable way to show empathy. Ask how you can help or what the person needs from you. Sometimes, they might just want someone to listen, while other times they may seek advice or practical assistance. Make sure to respect their wishes and provide the type of support they're looking for. This reinforces your role as a supportive peer rather than taking over the situation, which can diminish their sense of agency.

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Ashleigh Sternes

Diversity and Inclusion Lead at Life Without Barriers
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Sometimes it's useful to do this at the beginning of a conversation. "Do you need my head (are you seeking advice), my heart (do you just need me to listen), or my hands (what do you need me to do)?" As someone who processes my feelings by verbalising them, most of the time I just need an ear. It's easy when we are the listener to jump into problem solving mode when that may not be what someone needs. It's also worth checking whether someone has the emotional capacity to hold space for us if we are going to be discussing something difficult.

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5 Share Experiences

Sharing your own relevant experiences can be an empathetic way to connect, but it's important to keep the focus on the other person. When sharing, briefly relate your experience and then shift the attention back to them. This can help normalize their feelings and create a sense of camaraderie. However, be cautious not to overshadow their story with yours or imply that you know exactly how they feel, as each person's experience is unique.

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6 Encourage Positivity

Encouraging positivity isn't about dismissing negative emotions but about helping the other person find hope and strength within their situation. Highlight their resilience and the progress they've made so far. Suggest looking at challenges from different perspectives that may reveal hidden opportunities or lessons. This approach can help instill a sense of optimism and empowerment, which is especially valuable in peer support settings.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Here's how you can express empathy in peer support conversations.

1

2

3

4

5

6

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1 Active Listening

2 Validate Feelings

3 Use Empathy Statements

4 Offer Support

5 Share Experiences

6 Encourage Positivity

7 Here’s what else to consider

Peer Support

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Here's how you can express empathy in peer support conversations.

1

2

3

4

5

6

7

1 Active Listening

2 Validate Feelings

3 Use Empathy Statements

4 Offer Support

5 Share Experiences

6 Encourage Positivity

7 Here’s what else to consider

Peer Support

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感谢您的反馈

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