Last updated on 2024年5月29日

Here's how you can establish trust and rapport with patients remotely as a physician.

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In the era of telemedicine, establishing trust and rapport with patients is a unique challenge. As a physician, you're tasked with providing top-notch care without the benefit of in-person interactions. But fear not, with the right approach, you can create a strong connection with your patients, even from a distance. It's all about leveraging technology, honing your communication skills, and ensuring that your patients feel heard and understood. By embracing these strategies, you'll be able to build relationships that foster trust and encourage open dialogue, which is crucial for effective healthcare.

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Sidhya Choudhary

Physician | MD

1 Active Listening

Active listening is crucial in telemedicine. When consulting with patients remotely, pay close attention to their concerns and verbal cues. Paraphrase their statements to confirm understanding and show empathy. This not only validates their feelings but also ensures that you're on the same page. Remember, the absence of physical presence means you must rely more on verbal communication, so listen intently and respond thoughtfully to build a connection that transcends the digital divide.

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Sidhya Choudhary

Physician | MD
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Active listening is essential for accurate diagnosis. A detailed history can help rule out other possible conditions and guide you towards the correct diagnosis. Patients often provide valuable information about their daily lives, and it's crucial to pick up on any details relevant to the case. Moreover, listening attentively is a sign of respect. The better listener you are, the quicker and more accurate your diagnosis will be.

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Melinda McGuire, M.S., M.A.

Coming Q1 2025: Founder (in development) of Telehealth Compliance Consultancy | HIPAA & Data Security Advocate | Researcher | Educator | Dual Master’s Degrees | Experienced Instructor | Advocate for Rural Healthcare
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Telemedicine relies heavily on verbal communication due to limited visual cues, & it takes more effort, or at least a different approach, to build trust. Active listening is key! Active listening in telemedicine involves 3 steps: paraphrase, ask open-ended questions, and summarize. Paraphrase: Paraphrasing confirms understanding, -"It seems you've been experiencing sharp pain in your lower abdomen for 2 days. Is that correct?" Open-Ended Questions: These encourage patients to share details-"Can you elaborate on how this symptom affects your daily activities?" Summarize: Summarizing ensures all concerns are addressed-"You've mentioned experiencing (specific symptoms) & have concerns about .... Is there anything else you'd like to add?"

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2 Visual Engagement

Visual engagement is key in remote consultations. Ensure your camera is at eye level and maintain eye contact as if you were in the same room. A warm, genuine smile can go a long way in making patients feel at ease. Use gestures to convey understanding and interest, but avoid excessive movement that can be distracting. By effectively using visual cues, you create an atmosphere of attentiveness and care, which is essential for establishing rapport.

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Melinda McGuire, M.S., M.A.

Coming Q1 2025: Founder (in development) of Telehealth Compliance Consultancy | HIPAA & Data Security Advocate | Researcher | Educator | Dual Master’s Degrees | Experienced Instructor | Advocate for Rural Healthcare
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Besides eye contact, smiling, and limited but useful gestures: - Create a professional, welcoming background. Keep it clean and organized. -Ensure proper lighting; use natural light or a ring light to illuminate your face, avoiding backlighting. - Dress as you would for an in-office appointment. Professional attire, like a lab coat, reinforces your role and promotes trust, making the consultation feel more formal and reassuring for patients. -Visual aids, when appropriate, can be helpful. Diagrams, charts, or images can be used to explain complex medical concepts or procedures. This can help patients better understand their health conditions and the treatments being proposed.

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3 Clear Communication

Clear communication is essential for remote patient interactions. Avoid medical jargon unless necessary and always explain terms in plain language. Be concise but thorough in discussing diagnoses or treatment plans to ensure patients fully understand their health situation. Follow-up with written summaries via secure messaging to reinforce key points and provide a reference for the patient. This clarity not only builds trust but also empowers patients to be active participants in their healthcare journey.

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4 Personal Connection

Fostering a personal connection is vital in remote healthcare settings. Share brief personal anecdotes related to the patient's situation when appropriate to humanize the interaction. Show interest in their life beyond their medical concerns by asking about their day or hobbies. This creates a more relaxed environment and signals that you see them as a person, not just a patient, which is fundamental in building trust.

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5 Consistent Availability

Consistent availability strengthens the physician-patient relationship. Clearly communicate your availability for follow-ups and how patients can reach you or your team. Use a reliable platform for scheduling and reminders to minimize missed appointments. Being accessible and responsive shows patients that you are committed to their care, which is critical for maintaining trust in a remote setting.

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6 Privacy Assurance

Privacy assurance is imperative when interacting with patients remotely. Explain the security measures in place to protect their confidential information. Use secure, HIPAA-compliant (Health Insurance Portability and Accountability Act) platforms for all communications and reassure patients about the privacy of their data. When patients feel confident that their personal information is safe, they are more likely to trust and engage openly with you.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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#?????????????????????????? ???????????????? ?????????????? ?????????????????? ???? ????????????. ????'???? ?????? ?????????????? ?????? ?????????? ???????????????? ???? ?????? ?????? ???????????? ??????????. ?????? ?????????????????????? ???????????? ???? ?????????????? ????. ?????? ?????????????????? ???????? ???????????????? ???????? ??????????????????, ?????? ???????????? ???????????????????? ???????? "???????? ?????? ???????? ????????." ?????? ???????????????????? ?????????????????? ???????????????? ???? ?????? ?????????????? ???? ?????? ????????????????????'?? ??????????????????. ?????????????????????? ?????????????????????????? ???????????????????? ???? ????????. ?????? ????????'?? ???????? ?????????????????? ???????????? ????.

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Here's how you can establish trust and rapport with patients remotely as a physician.

1

2

3

4

5

6

7

1 Active Listening

2 Visual Engagement

3 Clear Communication

4 Personal Connection

5 Consistent Availability

6 Privacy Assurance

7 Here’s what else to consider

Working with Physicians

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Here's how you can establish trust and rapport with patients remotely as a physician.

1

2

3

4

5

6

7

1 Active Listening

2 Visual Engagement

3 Clear Communication

4 Personal Connection

5 Consistent Availability

6 Privacy Assurance

7 Here’s what else to consider

Working with Physicians

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