Here's how you can enhance your listening skills to excel as an IT Manager.

Effective communication is a two-way street. By actively listening, you’ll not only stay informed but also foster better collaboration within your team. People communicate differently. Adjust your listening approach based on the speaker’s style.

Saber ouvir é uma dádiva! Mas pode ser treinada tbm. Permitá-se ouvir o outro, mesmo que você já conhe?a a receita de cabo a rabo. Isso além de mostrar interesse pode lhe permitir complementar algo, ou até mesmo aprender viu! Sempre há espa?o para ensinar e aprender - Ainda mais em TI...

To listen is to learn. You do not have to be the loudest in the room, even as an IT Manager. You can show you are listening through eye contact, body language and asking well timed questions without interrupting the speaker. It can also be helpful to repeat the speakers last few words back to them, to show you were listening but not repeat their entire statement. Don't think about how you are going to respond while the person is still talking, as you may miss crucial points in the conversation. React authentically once they have completed their thought.

Active listening is indeed a critical component of effective communication, especially within the realm of IT projects where precision and understanding are paramount. Engaging fully with the speaker requires more than just hearing words; it demands an intentional focus on the underlying meaning and context of the message being conveyed.

O Corpo Fala. Leiam este livro. Pequeno, de fácil leitura, cheio de figuras para ajudar. Só n?o caia na ilus?o de "ler" as pessoas e sair por aí dando uma de Lie to Me.

Your body language is a powerful tool in effective listening and communication. By consciously adopting positive nonverbal behaviours, you can create an environment where open and productive communication thrives. This is essential for managing IT teams and projects effectively, leading to better project outcomes and a more cohesive team. As Peter F. Drucker aptly said, "The most important thing in communication is hearing what isn't said." By mastering your body language, you ensure that you are not only hearing but truly listening to what your team has to say.

Lembrei-me da técnica do Rapport. Aprendi em um curso de programa??o neurolinguística. Basicamente é quando se estabelece uma conex?o com a outra pessoa, tipo entrando na mesma sintonia. Vale o estudo galera....

As IT professionals, it can sometimes feel like we're expected to be robotic in our expression, contributions and our work aka our existence. Therefore, as an IT manager it's important to be as transparent as possible, supportive of your team's personal needs and work-life balance/harmony and to be an example of empathy by being empathetic with oneself. We may do jobs with machines, teach and use machines to get things done and so have to think in this way, BUT we're not machines. Give them the benefit of the doubt by getting to know each person, individually.

Empathy is more than just a soft skill; it is a strategic asset in IT management. By understanding and addressing the emotional contexts of technical issues, empathetic leaders can foster a collaborative and innovative work environment. This not only enhances team performance but also strengthens client relationships and drives successful project outcomes.

As dicas até podem ajudar, mas nada, absolutamente nada vai ajudar mais do que a sua concentra??o na outra pessoa. Na conversa da outra pessoa. Se estiverem em conex?o, mesmo em um show lotado com o som no talo, luz etc. você consegue ouvir e se comunicar. Quem já passou por esta experiência?

Cuidado para a Prática Reflexiva n?o virar debate interno. Principalmente sobre temas que ainda n?o foram totalmente resolvidos. Nossa mente é mestre em criar situa??es para tentar resolvê-las - e na boa, na maioria das vezes nada do que vocês debateram acontece na prática. E isso toma muito tempo e energia vital.