Here's how you can enhance customer satisfaction in medical sales through teamwork.

A service driven team, is a team with a unified voice and intent to inform, support and satisfy. The keys are fluid knowledge, united communication, and active listening. The customer should feel like they are talking to the same person every time, no matter the rep. Master that, and you have a winning customer service model.

1. Make sure the customer is happy with the product being sold 2. Stay connected with customer to make sure they are satisfied

Según mi experiencia, cada integrante del equipo debe olvidar sus propios intereses laborales y enfocarse en los intereses del cliente. De esta forma la retroalimentación será perfecta, nuestro cliente hará efectiva la satisfacción de sus intereses y el equipo quedará beneficiado con la incorporación y mantenimiento de nuestros clientes

The better the communication within a team, the more efficient. The more efficient they are, the more productive. Enhanced productivity serves a dual purpose by ensuring more clients needs are met and more team members are accomplishing their goals. Open communication thereby serves to also increase job satisfaction because team members feel their input is valued as they are encouraged to communicate freely in order to contribute to the team’s success.

Listening to understand and not listening to respond. Really taking in feedback and another persons perspective is key. In any environment.

With defined roles each team member gains clarity on what they are responsible to contribute to the team. Role clarity allows each team member to focus on their assigned task with a clear understanding of how important their input is to the overall team success. This provides an opportunity to assess each team members strengths and areas of weakness.

For a team to function effectively, each member must have a clear understanding of their role and how it contributes to the team's objectives. In medical sales, role clarity ensures that tasks are efficiently allocated, avoiding duplication of efforts and ensuring that each customer interaction is handled by the most qualified person. This specialization within the team not only increases efficiency but also elevates the level of expertise presented to the customer, leading to a more satisfying experience.

creating the team strategy aligned to the company vision and mission direct the team members to clear goal so by Implementing a customer excellence strategy where sales representatives and technical experts visit key clients together. This can build trust and ensure that all customer concerns are addressed during the visit.

By continually edifying oneself on the new breakthroughs and practices being adopted within the medical field you allow yourself to remain a valuable asset to any organization in which you are a member. The constant changes with technology and advances in science make it essential that one remains a student long after they have completed their official studies. By doing so you ensure that you are providing the best possible example for your team and care for your clients.

Listening to VoC, evaluate from inside outside and vice verse through Surveys (NPS, CSAT, Etc..) and focus group to collect the real feedback and figure out the area of developments . on the other hand i consider the journey mapping using customer persona helping the company to improve customer service and experience