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Here's how you can enhance assertiveness in IT Outsourcing meetings.

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Assertiveness is a critical skill in IT outsourcing meetings, where clear communication and confidence can make a significant difference in the outcomes. When you're dealing with partners or vendors from diverse backgrounds and with varying expectations, being assertive helps ensure that your needs and concerns are addressed effectively. It's not about being aggressive; it's about being firm and respectful in expressing your views. To help you navigate these meetings more successfully, here are some strategies to enhance your assertiveness.

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Roman Grudinko

Client Engagement Specialist at Custom software development company with 1500+ experts | Innowise Group

1 Know Your Stuff

Before stepping into any meeting, especially one concerning IT outsourcing, it’s crucial to do your homework. Understand the technical aspects of the project, the specific requirements of your company, and the potential capabilities of the service provider. This knowledge gives you the confidence to speak up and the power to back your assertions with facts. When you articulate your points with clarity and understanding, you are more likely to be taken seriously and command respect from everyone at the table.

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Sushmita Yadav

Senior Associate- IT Ops Services @ Coforge || ServiceNow CSA Certified
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Know your stuff at work" is an essential aspect of professional competence and success. It involves:Mastering Core Skills: Being proficient in the fundamental skills required for your job.Continuous Learning: Keeping up-to-date with industry trends, new technologies, and methodologies.Understanding the Business: Knowing how your role impacts the company's goals and objectives.Effective Communication: Being able to clearly articulate ideas, both verbally and in writing.Problem-Solving Abilities: Identifying issues and finding effective solutions quickly.Collaboration: Working well with team members and across departments.Professional Development: Seeking opportunities for growth through training, certifications, and education

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2 Set Objectives

Begin every IT outsourcing meeting with clear objectives in mind. What are the specific goals you want to achieve in this interaction? Having a clear set of targets helps you steer the conversation and remain focused on the outcomes that matter most. It also prevents you from getting sidetracked by less important issues. When you know what you want, you can assertively direct discussions and negotiations towards these ends, ensuring a more productive meeting.

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Sushmita Yadav

Senior Associate- IT Ops Services @ Coforge || ServiceNow CSA Certified
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Setting objectives in the workplace is crucial for personal and organizational success. Here’s a structured approach to setting effective objectives:1. Align with Company GoalsUnderstand the . Align your objectives with your department’s targets and responsibilities.2. Use the SMART FrameworkSpecific: Define clear and specific objectives.Measurable: Ensure the objectives can be quantified or assessed.Achievable: .3. Break Down ObjectivesMilestones: Divide larger objectives into smaller, manageable tasks.Action Plans: Develop detailed action plans outlining steps to achieve each milestone.4. Set PrioritiesUrgency and Importance: Prioritize tasks based on their urgency and importance.

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3 Practice Tone

The tone of your voice can greatly influence how your message is received. Practice speaking in a calm, steady tone that conveys confidence without aggression. Avoid upspeak, where your intonation rises at the end of sentences as if asking a question, which can make you sound unsure. Instead, end your statements with a downward inflection to express certainty and authority. This subtle change can significantly impact how assertive you appear in your IT outsourcing meetings.

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Sushmita Yadav

Senior Associate- IT Ops Services @ Coforge || ServiceNow CSA Certified
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Practicing the right tone at the workplace is essential for effective communication and fostering a positive work environment. Here are some strategies to help you achieve an appropriate and professional tone: 1. Understand Your AudienceColleagues 2. Be Clear and ConciseClarity 3. Positive and Professional LanguagePositivity Professionalism 4. Active ListeningListen Attentively 5. Non-Verbal CuesBody Language 6. Tone of VoiceModulation: Adjust your pitch, speed, and volume to match the situation.Calmness: Maintain a calm and composed voice, especially in stressful situations. 7. Constructive FeedbackPositive Spin 8. Empathy and RespectEmpathy 9. AdaptabilityFlexibility 10. Consistent PracticeRole-Playing

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4 Listen Actively

Assertiveness isn't just about speaking; it's also about listening. In IT outsourcing meetings, actively listen to the other party to understand their perspective. This doesn’t mean you agree with everything they say, but it shows respect and allows you to build a stronger case for your position. When you respond, acknowledge what has been said before adding your viewpoint. This approach demonstrates that you value collaboration and are assertive in pursuing a mutually beneficial outcome.

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Roman Grudinko

Client Engagement Specialist at Custom software development company with 1500+ experts | Innowise Group
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I would suggest to prepare thoroughly before meetings. Additionally, practice active listening techniques, such as summarizing key points and asking clarifying questions. This not only shows that you are engaged but also helps ensure that you fully understand their perspective. By combining assertiveness with empathetic listening, you can foster a more collaborative and productive dialogue in IT outsourcing discussions.

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Hieu Le

Tech Solutions - Growth Catalyst | B2B | Helping Businesses Scale & Thrive
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Studies show that 70% of successful negotiations involve clear articulation of needs and boundaries. In IT outsourcing meetings, clearly state your expectations and limits. Use data and examples to support your position, ensuring your points are understood and respected.

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5 Use 'You' Statements

To avoid sounding accusatory which can lead to defensiveness, frame your assertions with 'you' statements. For example, instead of saying "You didn't deliver on time," try "You can see how the timeline is critical for us." This shifts the focus from blame to understanding and cooperation. It's a subtle but effective way to assert your needs while maintaining a constructive dialogue during IT outsourcing meetings.

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Dora Mejia

Ayudo a las organizaciones a elevar sus resultados integrando las disciplinas de #Proyectos, #productos y #procesos. Experiencia en #serviciosfinancieros, #Corebancario, y con enfoque de #servicios digitales.
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There is a tendency to see that vendors need to be better than internal services, and use to change the tone between vendors and internal employees. I consider the vendors as part of the team and 1. provide strategy insights, 2. talk about the challenges and not about the personal Bias, 3. agree results from the services and goals and next steps with commitment from both parties. 4. Be respetful , but clear in the results and expectatios. 5. If one customer is paying for a service is clear the quality criteria , wee need to talk about the compliance in the quality criteria and stablish clear commitment.

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6 Follow Up

After an IT outsourcing meeting, always follow up with a summary of what was discussed, including any decisions made or actions agreed upon. This not only ensures that everyone is on the same page but also reinforces your assertiveness by showing that you take the outcomes seriously and are proactive in moving things forward. A follow-up email or document can serve as a reference point for future interactions and helps maintain the assertive stance you've worked to establish.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Here's how you can enhance assertiveness in IT Outsourcing meetings.

1

2

3

4

5

6

7

1 Know Your Stuff

2 Set Objectives

3 Practice Tone

4 Listen Actively

5 Use 'You' Statements

6 Follow Up

7 Here’s what else to consider

IT Outsourcing

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Here's how you can enhance assertiveness in IT Outsourcing meetings.

1

2

3

4

5

6

7

1 Know Your Stuff

2 Set Objectives

3 Practice Tone

4 Listen Actively

5 Use 'You' Statements

6 Follow Up

7 Here’s what else to consider

IT Outsourcing

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