Here's how you can encourage your team members to continuously seek creative solutions in their work.

One of the best ways of resolving customer's issue is to be interested in knowing what led to the challenge they are facing and how best can it be solved and proffer solutions to avoid future re-occurrence.

Listen actively to understand their problem. Show empathy and acknowledge their frustration. Gather information with clarifying questions. Apologize sincerely for the inconvenience. Offer a clear solution and give options if possible. Take prompt action and keep the customer informed. Follow up to ensure satisfaction. Document the issue and resolution. Learn and improve to prevent future issues.

Open dialogue is most appreciated and utilized when you are a transparent and welcoming leader. Always be consistent with keeping open dialogue as a pillar of effective communication between you and your team. Open dialogue must have purpose and intentionality at maintaining an environment where all voices and perspectives are welcomed to be shared. There needs to be a structure that open dialogue follows as opposed to a controlled dialogue. Reminders are to be established that open dialogue is not a free for all at spewing criticisms, but is welcomed as means of providing insights on blind spots and at acknowledging a problem with a solution or recommendation for improvement.

Open Dialogues are well known to open gateways to creative solutions and solving problems. With an Open Dialogue Environment, team members feel being valued for their opinions, it increases their sense of ownership, engagement and boosts their morale, hence increasing commitment of team towards work and team's success. Open Dialogues promotes an environment of competition,pro-activity and productivity where talented individuals strive to make their way through the by offering unique ideas, suggestions or solutions that lead to improving previously existing processes or developing new ones. They offer opportunity to every team member,regardless of their role or background enabling diverse ideas for creative and effective solutions.

Knowledge sharing among team is one of the best way to get work done and achieve more. In customer service, each member of the team should be encourage to come up with brilliant ideas on how best to handle the job at hand.

Excelente artigo colaborativo! Creio que a recompensa da criatividade pode vir através de feedbacks detalhado, acolhimento, empatia e elogio. Essas atitudes far?o o colaborador se sentir mais motivado e o mesmo irá desse modo ter mais autoconfian?a e por conseguinte sua criatividade será potencializada.

At any point any member of the team bring creative ideas that turned out to boost the performance and ease the way of doing things, there should be corresponding way of rewarding such. This will further endear their hearts to do more for the team.

As customer service personnel, we must be open for growth which comes in form of learning. Customer service can learn from customer's experience, situation and events around and thus, become better by his readiness and willingness to be part of team who proffer solutions.

In a team where we have people of different gender, culture and race, leveraging on thus diversities will also be an added advantage to further deliver maximum result. However, this can only be achieved when they manager has learn to manage the team well because there can be rancor among the team based on their individual believes.

Evalúe, escuche, solicite opiniones, propuestas y posibles soluciones a inconvenientes. La idea es que se aproveche al máximo la diversidad del equipo para asignar tareas en base a las capacidades de cada quien, y también para armar criterios en base a las experiencias y vivencias de todos.

Failure is a prerequisite to flying. The learning lesson can be found in the falling as well as in the rising. Failure teaches individuals about themselves and where there is a need of room for improvements. The goal is to embrace the "why" of failure to learn the "how" to succeed. It is not easy to dive into dissecting all of the actions you made that resulted in the failure. We inherently want to win or succeed, yet failure has a way of building resilience and knowledge on how things should be done and create more opportunities for personal and professional development.

Create a working culture that is not afraid to make mistakes by using "how" questions instead of "why" questions. Encourage experimentation and learning by asking, "How can we improve this?" rather than "Why did this go wrong?" This approach fosters a positive environment where team members feel safe to explore creative solutions and innovate continuously. Focusing on solutions and improvements, you inspire your team to think creatively and proactively address challenges.