Here's how you can effectively engage senior executives as an After-Sales professional.

Make sure the goals align for all involved. The goals must benefit your client, your company and you, both long term and short term. If you find any of these missing then the goals must be adjusted to fit all.

Understand the company's goals and make sure to be aligned . To enhance customer loyality, identify the challenges and pain points which after-sales- services can address or resolve

- Understand senior leader goals (profitability, market share, shareholder value). - Show After-Sales reduces costs, improves loyalty, and informs strategic decisions. - Align communication to their interests, highlighting After-Sales’s role in company success.

Bridging the gap will be easier if you take the time to build a level of trust and rapport with the Senior Executives during the sales process.

- Translate After-Sales metrics to strategic insights on customer retention, lifetime value, and brand reputation (executive priorities). - Focus on big-picture impacts, not technical details. - Use clear, concise language; avoid jargon unless industry-standard and familiar to executives.

- Present data on customer satisfaction, service efficiency, and cost savings for executives. - Highlight trends impacting future strategies. - Focus on the data's story and actionable insights, not just the numbers.

- Present solutions with After-Sales challenges: strategic, cost-effective, and aligned with company goals. - Showcase problem-solving skills to position yourself as a valuable asset.

If you’re not successful with your approach…do the exact opposite. How can you lose? The simple approach is usually the best approach. Don’t complicate the issue with data and statistics. Go for throat of the fire. What do customers want? You’re somebody’s customer. What do you want?

Listen and analyze the issues.. make it even small things very important cases to solve and satisfying in after sales. Manage your sales contribution acceptable and valuable.

- Adapt communication to executives' preferences (detailed reports and summaries). - Regular updates and seeking input build trust and show value for their perspective.

First of all, get your perspective or current boss out of the office. You don’t need to sit there all stiff drinking a bottled water with your portfolio under your arm. Get your boss out and go get an egg cream or a malt somewhere, where you both can think straight. Then observe your surroundings and see what people consume. Those are your loyal customers. Not what you have on charts and graphs. Many people attribute their success to observing what people want. I’m also under the rule that people don’t know what they want until you tell them what they want. That’s where the marketing and demographics come into play.

- Highlight After-Sales commitment to continuous improvement and exceeding expectations. - Show investment in industry trends and suggest training/technologies for better service. - Demonstrate a proactive approach to driving the company's success.

Finaly, you must understand that you have to trust and believe in your team. Nobody Is Superman forever The more your team grows, the more you will grow. You will have to generate bonds of trust for that, starting with you.