Here's how you can effectively communicate to train end-users on new ERP systems as an ERP professional.

Here are some strategies which can ensure effective communication and training: Understand Your Audience Develop Clear Training Materials Utilize Different Training Methods Communicate Clearly and Effectively Encourage Active Participation Offer Ongoing Support Customize Training for Different User Groups Monitor and Evaluate Training Effectiveness Promote a Culture of Continuous Learning

Detailed ERP module training is provided to staff in the relevant function like General Ledger for the accounting department. Process-oriented training is provided to process participants for learning how to coordinate their tasks and complete a process instance. Sales, stock control and credit control employees have hands-on ERP experience to perform their order-to-cash process scenarios. Top management and departmental heads are trained to acquire a holistic knowledge of the ERP system and its support for decision making.

The ERP instructor needs to understand the post-implementation business process tasks and relate them to the ERP functionalities. An ERP module overview provides its basic structure and integration with other modules. Teaching module details can be more interactive by using the ERP to simulate scenarios encountered in the workplace with the participation and feedback of the learners. The learning outcome is about more confident learners who are motivated to use the ERP for performing their work.

ERP resources can be made available on the enterprise's intranet, knowledge management system or learning platform for access by any employee interested in self-service ERP help as the first support level or ERP knowledge improvement. These resources can be ERP manuals and other documentation from the ERP vendor, FAQs updated by the internal ERP helpdesk, an updated ERP user guide for performing the firm's business processes, presentation slides and videos of ERP training sessions and discussion forums led by internal ERP consultants for example.

Encouraging feedback is crucial during ERP system training, as it helps create a dynamic and adaptable learning environment. By gathering feedback through surveys and discussions, trainers can identify and resolve issues, improving both the training experience and the usability of the system. This approach not only refines training techniques but also increases user involvement and confidence, which are essential for successful ERP implementation. Collecting feedback allows for training to be customized to the actual needs of users, promoting ownership and facilitating smoother transitions to new systems.

Continuous ERP support keeps ERP users motivated to keep using the ERP system in an optimal manner. Together with post-implementation ongoing training for new ERP modules, upgrade features and users, support is an excellent opportunity for interacting with employees and have their feedback. The suggestions and comments of ERP users represent valuable input for continuous business process improvement which is a main priority of using an ERP system.