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Last updated on 2024年7月7日

Here's how you can deliver effective feedback in a peer support setting.

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In a peer support setting, your role in providing feedback is crucial for fostering growth and improvement. Whether you're mentoring a colleague or participating in a group support session, the way you deliver feedback can significantly impact the receiver's ability to accept and act upon it. It's not just about what you say, but how you say it. By understanding and applying key principles, you can ensure that your feedback is constructive, empowering, and ultimately, effective in helping your peers thrive.

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1 Be Empathetic

When giving feedback, empathy is your guiding star. Imagine yourself in the other person's shoes and consider how the feedback will be received. It's important to approach each conversation with sensitivity and an understanding of the other person's perspective. By validating their feelings and experiences, you create a safe space for open dialogue. This doesn't mean you should shy away from the truth, but rather frame your observations in a way that is considerate of their emotions and encourages growth.

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2 Stay Specific

Specificity is key to actionable feedback. Vague comments can lead to confusion and inaction. Instead, focus on particular instances or behaviors that need improvement. This makes it easier for your peer to understand what they can do differently. Provide clear examples and avoid generalizations that could be misinterpreted. By being precise in your observations, you help your peer pinpoint exactly what to work on, making your feedback more valuable and effective.

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3 Balance Positives

Balancing your feedback with positive observations is essential. Constant criticism can be demoralizing, but when you highlight strengths alongside areas for improvement, you motivate and build confidence. This technique, often referred to as the "sandwich" method, involves starting with something positive, addressing areas of improvement, and concluding with another positive note. It helps ensure that the feedback session is an uplifting experience that reinforces good practices while addressing challenges.

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Keletso Ronald Mosidila

Founder -Trusts Motion | Mental Health Advocate | UPG Biashara Class of 2024 | Forbes 30 under 30 Finalists 2023 | Children Mental Health Champion 2024 | Diamond do Good Finalists 2024
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Feedback is a powerful driver of change, but change doesn't happen overnight. It requires time, effort, and sometimes adjustments along the way. By following up after providing feedback, I can help facilitate this change more effectively. Regular check-ins allow me to see how the feedback is being applied, identify any challenges early on, and provide additional support as needed. This proactive approach ensures that the feedback leads to tangible improvements and helps maintain the focus on long-term goals. Celebrating small wins along the way also keeps the motivation high and reinforces the positive impact of the feedback.

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4 Encourage Dialogue

Encouraging a two-way dialogue invites your peer to participate actively in the feedback process. Rather than delivering a monologue, ask questions and listen to their thoughts and feelings about the feedback. This collaborative approach fosters a sense of ownership and empowerment. It also helps clarify misunderstandings and provides an opportunity for peers to reflect on their actions and the impact they have on others.

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Sylva Alufa

Resiliently tackle small problems to make big impact.
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A great way to utilize this tip is to ask your peer for self-assessment of their own performance first. After their response, align with their assessment in your feedback, and slowly approach further insights. This would fully extract all the benefits mentioned, and allow for a more productive session.

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5 Offer Support

Offering support goes hand in hand with providing feedback. Let your peer know that you are there to help them improve and that they are not alone in their journey. Offer resources, guidance, or even to practice new skills together. This approach demonstrates your commitment to their success and strengthens the peer support relationship. Remember, the goal is to help them overcome challenges, not to leave them feeling isolated with a list of things to fix.

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6 Follow Up

Following up after providing feedback shows that you are invested in your peer's progress and that the feedback session was not just a one-off event. Check in with them to see how they are applying the feedback, if they have encountered any obstacles, or if they need further support. This ongoing engagement helps maintain momentum and reinforces the importance of the feedback they have received. It also provides an opportunity to celebrate successes and adjust strategies as needed.

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Keletso Ronald Mosidila

Founder -Trusts Motion | Mental Health Advocate | UPG Biashara Class of 2024 | Forbes 30 under 30 Finalists 2023 | Children Mental Health Champion 2024 | Diamond do Good Finalists 2024
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As a founder and leader, I've always believed that feedback is a critical tool for development. However, the real value of feedback emerges when it is followed up with ongoing support and engagement. When I provide feedback, I make it a point to check in with my peers regularly. This follow-up shows that I am invested in their progress and committed to their growth. It transforms the feedback session from a one-off event into a continuous learning process. By doing so, I can help my peers overcome obstacles, celebrate their successes, and adjust strategies as necessary. This approach not only reinforces the feedback but also fosters a culture of continuous improvement and collaboration.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Keletso Ronald Mosidila

Founder -Trusts Motion | Mental Health Advocate | UPG Biashara Class of 2024 | Forbes 30 under 30 Finalists 2023 | Children Mental Health Champion 2024 | Diamond do Good Finalists 2024
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In my experience leading Trusts Motion and various initiatives, I've learned that follow-up is crucial for building trust and accountability. When you revisit the feedback provided and engage with peers on their progress, it signals that you value their development and are willing to support them through the process. This ongoing engagement helps to maintain momentum and ensures that the feedback is not forgotten. It also holds both parties accountable – the giver for providing continued support and the receiver for taking actionable steps. Such a practice strengthens the relationship and creates a supportive environment where individuals feel encouraged to grow and succeed.

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Here's how you can deliver effective feedback in a peer support setting.

1

2

3

4

5

6

7

1 Be Empathetic

2 Stay Specific

3 Balance Positives

4 Encourage Dialogue

5 Offer Support

6 Follow Up

7 Here’s what else to consider

Peer Support

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Here's how you can deliver effective feedback in a peer support setting.

1

2

3

4

5

6

7

1 Be Empathetic

2 Stay Specific

3 Balance Positives

4 Encourage Dialogue

5 Offer Support

6 Follow Up

7 Here’s what else to consider

Peer Support

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感谢您的反馈

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