Here's how you can defuse tension in a heated conversation with a colleague.
Navigating heated conversations at work is a common challenge, but with the right approach, you can defuse tension and maintain professional relationships. When you find yourself in a tense exchange with a colleague, it's crucial to stay calm and employ strategies that foster understanding rather than conflict. From active listening to finding common ground, this article will guide you through the process of turning a potentially damaging situation into an opportunity for collaborative problem-solving and improved communication.