Here's how you can cultivate assertiveness skills for challenging conversations with colleagues or superiors.

1 Understand Assertiveness

Assertiveness is not about being pushy; it's about being clear and direct while still being respectful. To cultivate this skill, start by recognizing your value as a nurse. You have knowledge and insights that are crucial to patient care and team functioning. Assertiveness begins with believing in your right to voice your opinions and concerns. When you understand that your contributions are important, you'll feel more compelled to speak up. Practice expressing your thoughts in a straightforward manner, using "I" statements to take ownership of your words. For example, say "I think this plan could improve patient outcomes" rather than "Some might say this could work."

2 Active Listening

Active listening is a cornerstone of assertiveness. It involves giving full attention to the speaker, understanding their message, and responding thoughtfully. By actively listening, you show respect for your colleagues' perspectives, which can make them more receptive to your views. To practice active listening, focus on the speaker without interrupting, acknowledge what they're saying with nods or brief verbal affirmations, and ask clarifying questions if needed. This approach not only helps you gather all the information but also positions you as a collaborative and considerate team member.

3 Express Clearly

Clear expression is vital for assertive communication. Avoid using ambiguous language or jargon that could confuse the message you're trying to convey. Instead, use simple, direct language that leaves little room for misinterpretation. When preparing for a challenging conversation, think about what you want to achieve and the best way to express it. Consider practicing your key points beforehand, so you're less likely to be sidetracked by emotions or pressure during the actual discussion. Remember to maintain eye contact and use confident body language to reinforce your words.

5 Stay Calm

Staying calm during challenging conversations is essential for assertiveness. It allows you to think clearly and respond appropriately rather than reacting emotionally. To stay calm, practice deep breathing or other relaxation techniques before entering a difficult discussion. If the conversation becomes heated, take a moment to collect your thoughts before responding. It's also important to recognize when a conversation is becoming unproductive. If tempers flare, suggest taking a break and reconvening later when everyone is more composed.

6 Reflect and Adjust

Reflection is key to improving any skill, including assertiveness. After a challenging conversation, take some time to reflect on what went well and what could be improved. Did you express yourself clearly? Were you respectful of the other person's perspective? Did you maintain your composure? Use these reflections to adjust your approach for future conversations. Remember that assertiveness is a skill that gets better with practice, so don't be discouraged by setbacks. Each conversation is an opportunity to learn and grow in your assertiveness.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?