Here's how you can create a positive customer service experience as a new manager.

There is a saying "You can't give what you don't have...". The same is applicable to a sales manager who want to stand out in business. Knowledge of the products offering to customers make one stand out and be above others. It builds confidence when addressing clients

Understanding your product or service inside and out is the cornerstone of effective customer service management. As a new manager, ensure you're well-versed in every aspect of what you're offering. This knowledge allows you to confidently train your team, answer customer inquiries accurately, and troubleshoot issues effectively. Customers appreciate speaking with someone who can provide comprehensive information and solutions without hesitation, which in turn fosters trust and satisfaction.

Absolutely! Deeply understanding the product or service you are offering is critical to providing a positive customer service experience and building solid relationships.

Knowing the product or service you represent is reassuring, knowing where, how and to what results. Clients will be interested in a project materials were used. Plus any additional information available such short delivery, etc. add. Build relationships by giving information.

Working in assumption kills business faster and hinder proper application of right solutions. As customer service manager, listening skill is one of the key to succeed. It endear the heart of customers to such a manager and thus, build retention

Active listening is truly a crucial skill for creating a positive customer service experience. By mastering active listening, you will not only help resolve customer issues more efficiently, but you will also build stronger, more positive relationships with your customers. This will significantly contribute to a more positive and satisfying overall customer service experience.

Empowering your customer service team is essential to ensure they can handle customer issues effectively and deliver a positive experience. Therefore, by empowering staff, you not only promote a culture of excellent customer service, but also create a more motivated, engaged and effective team. This, in turn, leads to a more positive customer experience and contributes to the overall success of the company.

There is no man who is an island of knowledge. Hence, the need to engage team members in continuous learning and training. This will make them be above and perform optimally. Training also boost moral of staff and create sense of belonging amongst the team and the brand they represent.

In business, there is a need to know your customers beyond first meeting point... Getting to know them by their names and thus refer to them by their names or prefer title. This endear the heart of customers to such customer service manager.

On resolving complaints or issues, be clear as to which issue you are resolving. Valid or invalid,then resolve from these angles. On valid issues, be calm and listen attentively. Ensure the complaints are resolved instantly by following your company policy on refunds, returns and replacements. On invalid complaints, listen attentively, remain calm. Treat all invalid complaints as valid. Rephrase the mindset of customers. Never make the mistake of refunding or replacing for invalid complaints Empower all members of staff or your team to make valid decisions.

As customer service manager, need to have a link or platform where customers or team members can give feedback on what they perceived about the service or products is sacrosanct. This will further help the manager to measure performance.