Here's how you can build trust and credibility through communication with colleagues and clients.

We hear a lot but seldom listen. Active listening is a skill all need to develop. It’s hard yes, with the myriad of distractions we have it’s often the case that we go into our own loop of thoughts while hearing others speak. Aside many a times we listen to react. We don’t take the time to listen intently to understand what others are saying but jump into the loop of preparing to react, rebut or defend our positions. Develop empathy which aids to active listening. Be present during a conversation and don’t wander off in your own thoughts. Get into the habit of having a genuine conversation without biases. A lot depends on communication, so it’s only apt that we develop this critical skill with regular practice.

when a member of my team is speaking, I do not interrupt even if I have a different view/perspective of what he/she is saying. I respect the fact that, there different sides to a issue and I show this respect by listening attentively. I always put my phone on "silent mode", so it doesn't distract the speaker as disraction can make a speaker lose his/her chain of thoughts. If contributions are asked from team members, I start by acknowledging the speaker, talking about something that stroke me about their contribution. Then, I proceed to share by own view. That way, my team member feel respected, heared and valued.

Transparency was crucial when navigating GE's complex digital transformation initiatives. I implemented a "no surprises" policy, proactively sharing both successes and challenges with stakeholders. This approach initially felt risky, but it ultimately built deeper trust. By openly discussing obstacles, we often received unexpected support and insights from colleagues and clients.

Consistency in communication was key to my success in building long-term partnerships at GE. We established clear communication rhythms - regular check-ins, updates, and feedback sessions - that partners could rely on. This predictability, coupled with consistent follow-through on commitments, created a foundation of trust that weathered many challenges.

Don't show consistency - be consistent. If you live by your principles and values, everything will follow. And then, often, it's not enough to be consistent, people have other things on their minds, you have the obligation towards the project / strategic initiative to reinforce that you are leading by example.

Building trust and credibility through communication involves expressing empathy. Understanding and acknowledging the feelings of colleagues and clients strengthens connections. For example, during the COVID-19 pandemic, Tata Group demonstrated empathy by offering extended support to employees and customers, addressing their concerns with sensitivity. By using empathetic language and considering the emotional context in communications, like Tata did, you can deepen relationships and create a supportive environment that fosters trust and credibility in your professional interactions.

Just don't be shallow. Don't take upon yourself the task of being the value-provider for everyone! People must be able to find value on what you share. And they will, if you are sharing something meaningful. Be interesting.

One of the most effective ways to build trust and credibility with stakeholders is by actively seeking their feedback. Approach their input with an open mind and ask clarifying questions if needed to fully understand their perspective. Take time to reflect on the feedback before determining the best course of action. Regardless of whether the feedback is positive or negative, it’s essential to acknowledge, appreciate, and act on it. This demonstrates that you value their input and are committed to continuous improvement, thereby strengthening your trust and credibility with them.