Here's how you can build trust with clients by leveraging emotional intelligence as a sales professional.

Emotional intelligence is what makes all the difference in sales, and what can separate a good sales professional from the next one. In sales, you need to dive deeper, staying on a superficial level will only get you so far. Emotional intelligence in sales stems from: *Being able to accurately identify own and other party's emotions. *Being highly perceptive of how other feels: based on verbal and non-verbal cues. *Self-control over own emotions. *Being able to use emotions to facilitate communication. *Remaining genuine, considerate, and being able to relate to others. Awareness and regards of others, self-control, self-regards are key to successful relationship management.

In my experience my success was always tied to understanding my customers business. Think about their business first and how what you have to offer fills their needs. The old adage trying to stick a square peg in a round hole could never be more correct, instead understand their business and find out where your type of peg fits. They will see you as more of a partner when you consider their needs first.

When you can flip the switch from trying to just "get the order" to a "missional" mindset, your life returns many more rewards! Take time to research and learn more about your potential clients and current customers. Understand that behind these brands and companies there real people. People that have mortgages to pay for, tuitions to pay for, car payments, etc. Help them by being the best you can be. As Zig Ziglar said, "You can have anything in life that you want, if you just help other people get what they want." The best way to do that is to connect with people emotionally. Plus it's far more rewarding!

Emotional Intelligence (EI) is the ability to understand and manage your own emotions, and those of the people around you. In sales, EI is crucial as it allows you to better understand your clients’ needs and respond to them effectively.

El control de las emociones del asesor comercial es determinado por los diferentes ambientes en el que se desenvuelve, es importante saber llevar el discurso comercial de forma positiva y elaborada con claridad. Si no controlas tu ambiente será visible la dificultad de cierre de ventas. El control de la inteligencia emocional del asesor y del comprador se podrá dar siempre que el asesor comercial conozca bien al cliente y dificultades propias del asesor. El líder deberá aportar en el control de las emociones del asesor.

What not to do in active listening: *Don't overprepare for what you say next when the other party is speaking, because then you are focused on what You have planned to say, and not what They actually said. What to do: Make sure the other party is able to get their point across clearly by: *Restating, or summarizing what they said. *Expressing your feedback on what was said. *Probing for more clarification if needed. *Validating and reflecting on the points they shared with you. Ensure that your non-verbal communication matches the general mood of the conversation, and is in alignment and progresses with what is being said. This includes: Tone of voice, facial expressions, hand gestures, body posture and movement.

Active listening is a key component of EI. It involves not just hearing what the client is saying, but truly understanding their words and the emotions behind them. This can help you to respond more effectively and build a stronger relationship with the client.

Listening is the greatest skill set in sales yet the lowest used. People think the best salespeople can out talk the room and be the loudest voice. Clients and more importantly want to be heard. LISTEN more, your proposal will be much stronger :)

When you're actively listening, you're not just hearing the words—they're sinking in. Plus, you're picking up on all those little hints they might not even realize they're giving off, like how they're standing or the tone of their voice. Those clues help you figure out how they're feeling, which is crucial for tailoring your response just right. And here's the magic: when you respond in a way that really clicks with how they're feeling, it's like you're speaking their language. That builds a bond and trust like nothing else. So, active listening isn't just about hearing words; it's about understanding emotions and building solid connections.

Responding to clients’ emotions in an appropriate and empathetic manner can help to build trust. This involves recognizing the client’s emotions, understanding why they are feeling this way, and responding in a way that validates their feelings.

Handling your emotions like a pro is key to being a trustworthy salesperson. When something a client says hits you right in the feels, it's important to pause and process before you react. Staying cool as a cucumber lets you tackle their concerns without things getting heated. By keeping your cool, you show clients that they can count on you, no matter what curveballs they throw your way. It's like saying, "Hey, I've got this under control," even when things get tough. So, next time your emotions start to bubble up, take a breath, stay composed, and show 'em what you're made of.

The way i see it, if you want the client. You will sympathise with them at every moment you can, and offer guidance where possible. However if you don't know what you're talking , just don't speak at all. Sometimes all they want is acknowledgement. ??

Je me sers énormément de mon expérience de vie comme exemple pour illustrer mes propos, appuyer mes arguments. Le client nous voit de fait comme une personne normal, qui a une vie normal : une personne accessible finalement. Créer se lien nous rapproche.

Emotional Response: Respond empathetically to your clients' emotions, showing understanding and validation of their concerns or aspirations.

Things can get heated in client meetings! Clients can get extremely angry and frustrated. Emotional intelligence and empathy comes into play here. When the client is on a high, you need to be leveled down to defuse the tension. Losing your composure will only lead to a certain break in the relationship. Engage with a reassuring and empathetic tone, "I can completely see how this is frustrating to you.." no buts, no trying to justify now, don't interrupt until they have put everything on the table. Then start by acknowledging and validating their feelings and concerns. Reassure them that you are on their side and want to be of help, and that you will take all actions possible to turn this around, give specifics of resolution actions.

Empathy is the ability to understand and share the feelings of others. In sales, showing empathy can help to build a strong connection with the client. This can involve showing genuine concern for their needs and offering solutions that truly benefit them.

Let's say a client's feeling fed up because of a service hiccup. Instead of brushing it off, you acknowledge their frustration and reassure them that you're on it. That simple act of understanding can ease the tension and make them feel heard. Plus, it proves to them that you're serious about making things right, which builds even more trust. So, empathy in action is all about using emotional smarts to support your clients and strengthen your bond with them.

Gosto muito da abordagem da pessoa de Jesus. N?o trazendo para o lado religioso, mas Jesus foi a pessoa mais empática que já existiu. Ele conseguia sentir a dor do outro, Ele entrava a fundo no que a pessoa necessitava, e atendia aos anseios daqueles que estavam próximo a Ele.

In my experience, empathy goes beyond understanding others' feelings; it's about showing that you genuinely care. Use emotional intelligence to express empathy by acknowledging clients' emotions and offering support. For instance, if a client is frustrated with a service issue, recognize their frustration and assure them you're committed to finding a solution. I've found that this approach not only diffuses tension but also strengthens the client's trust in your commitment to their satisfaction. Demonstrating empathy helps build a deeper connection with clients, showing them that you are invested in their well-being and dedicated to addressing their concerns.

Building rapport with clients is crucial for building trust. This can involve finding common ground, showing genuine interest in the client, and maintaining a positive and respectful communication style.

Do not be afraid to take notes about your customer. Whatever are: Their hobbies or interests? Their family members names? Birthdays or anniversaries of those and their loved ones? Where they live or grew up historically? The connections they know? These are all foundations to build pillars of friendship and trust.

Imagine you're chatting with a client. By sprinkling in a little humor, finding common interests, or sharing stories, you're not just selling—you're building a bond. And here's the cool part: when you remember stuff they've told you before and bring it up later, it shows you're paying attention and you care about more than just making a sale. So, instead of keeping things strictly business, let your personality shine through. Show them you're a real person who's interested in more than just the bottom line. That's how you turn a regular transaction into a friendship that's built on trust and loyalty.

Building Rapport: Establish a genuine connection with your clients by finding common ground, sharing experiences, and showing genuine interest in their well-being.

Active listening significantly enhances rapport-building with clients. By attentively listening and remembering details from previous conversations, you can bring up shared interests or personal anecdotes, creating a friendly atmosphere. For example, if a client mentioned their love for hiking in a past discussion, reference it in a future conversation. This demonstrates that you value them beyond the immediate sale, fostering trust and loyalty. Using humor appropriately and showing genuine interest in their stories further strengthens the connection, transforming transactions into meaningful relationships.

Integrity is key to building trust with clients. This involves being honest, transparent, and reliable. By consistently demonstrating these qualities, you can build a strong reputation and gain the trust of your clients.

This is the core value that I instil within the team. Can’t stress this enough in the healthcare industry when we are interacting with healthcare professionals. Don’t be afraid to say you don’t know, find out, and get back to them with valid answers & supporting data. At the end of the day, these information helps the people we work with make informed decisions that may impact patients treatment.

Building rapport helps clients feel more comfortable and trusting of your intention Follow through on promises and be consistent in your actions. Reliability is a cornerstone of trust, and clients need to know they can depend on you. Always aware of your own emotions and how they impact your interactions with clients. Manage your emotions effectively to maintain a positive and professional demeanor. Integration of these strategies enable your creation of a strong foundation of trust with your clients

A integridade é o principal pilar de uma negocia??o entre um vendedor e um cliente. A confian?a se conquista através de a??es práticas alinhadas a moral e a ética; onde somadas, constitui a integridade corporativa, e com isso se constrói uma rela??o de confian?a mútua.

Trust Through Integrity: Maintain honesty and transparency in your interactions, fulfilling promises and commitments, and admitting mistakes when necessary.

El servicio y el trato al cliente es fundamental para el cierre de una venta se trata de actuar como si uno fuera el cliente siempre debemos estar al otro lado debemos saber cual es su necesidad y como convencer así como nos gustaría fuéramos convencidos con confianza y respeto con integridad y lo mejor con honestidad seamos vendedores de futuro no de tiempo.