Here's how you can bridge the gap between technical jargon and non-technical colleagues.

1 Simplify Terms

When discussing technical topics with non-technical colleagues, begin by simplifying terms and concepts. For instance, instead of saying "API," explain it as a waiter in a restaurant who takes your order (the request) to the kitchen (the system) and brings back your food (the response). This type of analogy can make abstract concepts more tangible. It's also helpful to avoid acronyms unless you've explained them first. Remember, your goal is to enlighten, not to confuse, so keep your explanations as straightforward as possible.

4 Practice Patience

Patience is a virtue, especially in technical support. When explaining technical concepts, you may need to repeat information or answer many questions. It's important to remain patient and understanding, as frustration can make learning more difficult for your colleagues. Encourage questions and be willing to explain things multiple times or in different ways. A patient approach ensures that everyone stays on the same page and fosters a more collaborative work environment.

5 Encourage Questions

Encouraging questions not only helps clarify misunderstandings but also engages your colleagues in the learning process. When they ask questions, they're actively thinking about the information you've provided. This interaction can lead to a deeper understanding of the technical concepts at hand. Make sure to create an environment where no question is considered too basic or silly—every question is an opportunity for learning and improving communication.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?