Here's how you can balance personal life guilt as a Customer Experience professional.

C'est important de fixer des limites. Poser les bases et communiquer dès l'entrée en relation avec les clients de manière courtoise sur les heures limites. Trouvez des mots qu'il faut pour faire passer le message. - activez les messages d'absence lorsque les horaires de disponibilité sont closes - proposez des alternatives dans le message. Exemple : pour la commande veuillez visiter notre catalogue, faites vos choix et envoyez votre commande. - mettez en place un outil chatbot qui sera disponible pour prendre le relais pour communiquer avec les clients et résoudre leurs problèmes.

En verdad, uno de los mayores retos en la vida profesional, y en particular cuando se trata de atención y gestión de clientes, es manejar el tema de los "límites". Lo he experimentado, sobre todo cuando se tiene una capacidad de trabajo, por muy grande que sea, sabemos que puede alterarse con los excesos. He sido workaholic un montón de tiempo y esto siempre deja huellas, o en lo personal (salud), o en lo familiar. Es importante hacer saber a nuestro equipo y a los clientes, hasta donde podemos llegar, sin da?ar a nadie. Esa transparencia redundará en un ganar-ganar al final, todos trabajamos para alguien, (siempre hay un cliente), y ese cliente también tiene su propia vida y trabajo, y lo entenderá!

Equilibre a culpa na vida pessoal e profissional em Experiência do Cliente priorizando o autocuidado, definindo limites claros entre trabalho e vida pessoal, e comunicando expectativas realistas com colegas e familiares.

It is incredibly important to set boundaries for yourself and to stick to them. As soon as you are aware of what you are doing and, above all, what you can do, you can communicate this clearly. Nevertheless, you should put yourself in the other person's shoes and be aware of why they are reacting in this way. Can you accommodate them? With special offers, for example. In any case, stay calm and nice. I think clear, transparent and friendly communication with customers is the best way to achieve success and make the other person understand. At the end of the day, we are all human.

Todos somos humanos y nos agotamos, en algún punto tendremos que ocupar un espacio de nuestra vida personal y nuestros horarios de descanso para resolver alguna situación pero debe quedar claro que es una excepción y durante tu horario operativo debes ser capaz de resolver todo para evitarlo

Technology is amazing and we are so blessed to have it! That being said, it follows us every where. Boundaries of work devices, or even checking an email on your personal device with work related content must happen during a "window" of your day. You must remember that you are not always on call, and that includes with technology too. If individuals don't ensure they have a space for their work technology, it can easily creep into their free time. One might find themselves feeling obligated to check their work email at 11 p.m. at night because they saw the notification. This can be so mentally exhausting so we must be cautious of this.

Si bien es una herramienta de trabajo fundamental, el celular debe tomar su descanso para darnos tiempo de calidad con nuestros seres queridos, en esa cena navide?a, en un cumplea?os o simplemente para una plática

Um bom exemplo de conciliar esse tema é sobre o trabalho home office, op??o que pós pandemia cresceu e em muitos casos por falta de conhecimento e rotina, acabou atrapalhando a vida pessoal dos funcionários. A tecnologia vem possibilitando maior flexibilidade no trabalho, ate com a opcao de trabalho Híbrido. Mesmo com o alerta para o cuidado da vida pessoal, o ganho em Qualidade de vida é gigantesco porque trabalhar remotamente, permite uma melhor concilia??o entre vida pessoal e profissional, com tarefas que permitem que os colaboradores organizem suas atividades de forma mais eficiente, sem a necessidade de supervis?o constante.

I agree with this wholeheartedly! This is something I’ve had to learn to practice. It really helps to separate, and keep you more in the moment when you aren’t at work.

Excessive use of your phone during work can be detrimental, as technology, while convenient, can also invade your personal time and disrupt work-life balance. Constant notifications and messages can lead to distractions, reduce concentration, and increase stress. To prevent work from encroaching on your personal life, it’s crucial to manage technology use effectively by turning off notifications after work hours and designating technology-free zones at home. This approach helps you protect your personal time, improve interactions with family and friends, and maintain a healthy separation between work and personal life.

El enfoque en las actividades del día a día es fundamental, centrarse en la actividad más complicada desde un inicio puede absorber nuestra máxima energía y poder realizar lo restante con tranquilidad

Concordo plenamente com a coloca??o! Afinal trabalhar e ganhar tempo para outras?atividades importantes, é resultado de gest?o das atividades?desenvolvidas pelo funcionário, independente da sua posi??o hierarquia em uma empresa. Uma vez que você entende o que precisa fazer primeiro e o horario que você consegue ser mais produtivo, sua entrega e resultados já ser?o realizados com prioridade. Importante nesse momento procurar uma forma de descansar a mente, porque trabalhar direto e sem uma pausa, n?o irá te fazer mais eficiente e produtivo, na verdade, o que pode acontecer é exatamente o contrário.

One thing always helps is task list. It gives you scope of the day and also satisfaction when you complete it. Without that you are like hamster.

Time management is the most important thing. The first thing I do when I get up in the morning is look at my diary and prioritize my tasks. What needs a lot of attention and what can I do a little faster? In general, I like to organize my day so that I complete all the tasks that require concentration in the morning, because my mind is still fresh. I do tasks that don't require as much attention after lunch. After that, I usually have another concentration phase to deal with difficult cases and tasks. I've decided on strict working hours for myself, so I don't usually work overtime - anything that isn't so important can wait.

I couldn't agree more! Still working on my own optimization and time mapping. Finding those tiny gaps in your day and filling them with even simple tasks like organizing a stack of papers can improve your productivity. My goal is to reduce the amount of work tasks at home. Work/Life Balance doesn't exist for me yet-but I'm definitely more aware of it. Also-I make sure to give myself time every hour to stand up, stretch my legs, run around for a bit (away from my desk) to keep my productivity up.

El ejercicio es una buena manera de despejarnos del estrés diario, ya sea diario o un par de veces a la semana, nuestro cuerpo debe estar en óptimas condiciones para continuar con el día a día

Se tem um tema que se popularizou nas redes sociais é o autocuidado. Muitas vezes, essa necessidade é associada a rotinas de beleza e cuidados com a pele, porém ele é mais complexo, pois está ligado à saúde e o bem-estar. Os benefícios podem ser encontrados através do?autoconhecimento, autoestima e um efeito positivo no controle nos sintomas de ansiedade e depress?o. Pode ser um momento de lazer, descanso ou aprendizagem, como assistir séries e filmes, ler livros, investir em banhos relaxantes (Premium), aprender cozinhar, tocar um instrumento musical ou um novo idioma. O mais importante é ver esses períodos como prioridade, e n?o apenas atividades para realizar caso sobre tempo.

Self-care is very important to me, I personally relax best in the fresh air or through exercise. That's why I usually go for a walk at lunchtime and in the evening and try to go to the gym in the morning. I also meditate regularly and spend time alone, it really calms and relaxes me when I spend time with myself and read a book, for example. That way I can forget the working day and be completely with myself.

Self-care is essential for maintaining mental health and overall well-being. Incorporating regular self-care practices helps alleviate stress, particularly for those facing constant pressures at work. These activities not only promote a healthy work-life balance but also improve productivity and overall satisfaction, allowing individuals to feel refreshed and better equipped to handle daily challenges.

Customer service can be both physically and mentally challenging. It's important to make sure that you have a healthy self care routine to ensure you are able to show up to work with the right mindset. Personally, exercise is a non-negotiable for myself. Others may find that some quiet alone time is what they need. Each individual must explore what recharges them and then implement that into their weekly routines. Mediation is also a great way to ground yourself and take care of your health.

Concordo com esse ponto de vista e vivo ele diariamente com minha rede de apoio, seja em ambito profissional ou pessoal e vem dando super certo. Além de conseguir pontos de vista diferente, considero isso um autocuidado com minha saúde mental.

There will always be challenges, rough days, and difficult guests. It's important to make sure that if you have something to get off your chest, you do it as soon as possible. Having someone to confide in is so helpful. Perhaps this is a coworker who understands what it's like, or a spouse who is sympathetic to your troubles. Either way, never bottle up frustrating situations. Human connection and confiding in someone can be so helpful to negate negative energy surrounding tough situations.

Preguntar y compartir no significa que estemos equivocados, significa que nos gustaría obtener un punto de vista distinto, probablemente este viendo un solo lado de la moneda y con otra opinión pueda conocer ambos lados

From my point of view, without a doubt the best way to know if the measures we have taken to maintain the balance between personal life and work are those that give us the best results, is by taking time to evaluate or reflect on whether Is it working effectively as we are doing or if some adjustments are necessary. In this rapidly changing world, it is always necessary to make adaptations that allow us to improve our sense of well-being in a comprehensive way.

Mental Well being is crucial to creating a happier workspace. I was going home miserable and it only takes one. I started by being stronger on my contract and refusing the extra work thrown at me. My work had written the contract. They weren't happy. Micro breaks especially around technology are so important. I adjusted my lunch break to 1 hour and I got off site. When it comes to my work volume , I completed tasks and congratulated myself for me. Customers, I was the first to approach. Without positive expierences your business has no Backbone

Taking care of your mind is crucial before focusing on important tasks. When mental health is well-managed, we are better equipped to handle challenges and make effective decisions. Taking time to relax, reflect, and practice self-care builds a strong foundation that enhances focus and productivity. Prioritizing mental well-being not only prepares you to tackle responsibilities more efficiently but also contributes to a more balanced and fulfilling life.