登录查看更多内容

Last updated on 2024年6月21日

Here's how you can assertively communicate in email correspondence.

由人工智能和领英社区提供技术支持

Assertive communication is key in the business world, especially when it comes to email correspondence. It's a fine balance between being direct and respectful, ensuring your message is clear without coming across as aggressive. When you master assertive email communication, you convey confidence and command respect, all while maintaining positive professional relationships. It's about expressing your needs and opinions frankly and constructively, ensuring you're heard and understood without stepping on anyone's toes.

此文章中的业界达人

由社区从 8 条内容中精选。了解更多

Satadru Mukherjee

Working with 360 ONE Asset on growth initiatives in the private equity space
Tatiana Chiari

Estrategista de comunica??o | Especialista em reputa??o, narrativa e treinamentos para marca pessoal, vídeo e palco |…

1 Be Direct

Begin your email with a clear and direct subject line that accurately reflects the content of your message. This sets the right expectations and shows respect for the recipient's time. In the body of the email, get straight to the point. Avoid filler words and excessive pleasantries that can dilute your message. Being direct doesn't mean being curt; it's about being concise and focused on the purpose of your communication. By doing this, you demonstrate that you value both your own time and that of your recipient.

添加您的观点

Satadru Mukherjee

Working with 360 ONE Asset on growth initiatives in the private equity space
举报内容
Want to be as assertive and impactful with your emails as a pugilist is with those boxing gloves? Read on: 1. Subject Line KO: Ditch the generic! Craft clear, intriguing subject lines with 40% higher open rates. 2. Lead Right Hook: State your ask in the first sentence. People are busy, be direct! 3. Body Blow: Keep it concise. Studies show emails under 150 words get 56% more replies. 4. Disarming Jab (Optional): Humor disarms tension! Use a witty opening line (think clever, not emoji overload). 5. Mic Drop: Proofread! Typos are the ultimate email villain.

已翻译

赞
Tatiana Chiari

Estrategista de comunica??o | Especialista em reputa??o, narrativa e treinamentos para marca pessoal, vídeo e palco | Palestrante
举报内容
Muita gente confunde o email com algo bastante formal e distante, mas n?o precisa ser necessariamente assim. No entanto, é preciso entender que, na rela??o corporativa, ele tem um efeito um pouco mais protocolar e oficial do que as mensagens do dia a dia. Primeiro, é preciso clareza e intencionalidade, entender o que você quer passar com aquele email e avaliar, usando as estratégias certas, se ele está bem escrito, claro e assertivo. é importante n?o gerar distancia. Depois, entender que você precisa de certa formalidade e um português correto para passar credibilidade. O email funciona como um cart?o de visita da sua comunica??o e é preciso usá-lo direito.

已翻译

赞
Fernanda Machado da Silva

Compliance | Canal de Denúncias | Investiga??o Corporativa | Due Diligence | Governan?a Corporativa | Advogada | Membro Compliance Women Committee
举报内容
Para se comunicar assertivamente em correspondência por e-mail é necessário sério que o email seja claro e direto quanto ao assunto. Quanto ao corpo do e-mail, utilizar palavras formais, porem de fácil compreens?o ao interlocutor.

已翻译

赞

2 Use "I" Statements

To communicate assertively in emails, use "I" statements to express your thoughts and feelings without placing blame or being confrontational. For example, instead of saying "You didn't include the report," say "I noticed the report was missing." This approach takes responsibility for your own perspective and minimizes defensiveness in the recipient. It's a powerful way to convey your point of view while remaining diplomatic and fostering a constructive dialogue.

添加您的观点

Fernanda Machado da Silva

Compliance | Canal de Denúncias | Investiga??o Corporativa | Due Diligence | Governan?a Corporativa | Advogada | Membro Compliance Women Committee
举报内容
Outra forma de se comunicar assertivamente em correspondência por e-mail de forma que nao se gere uma rea??o defensiva do destinatário.

已翻译

赞

3 Stay Positive

Maintaining a positive tone in your emails can go a long way in being assertive without coming across as aggressive. Use positive language to frame your requests or feedback, and acknowledge the recipient's efforts or perspective. This approach encourages a more receptive response and builds goodwill. Even when addressing issues or problems, focus on solutions and opportunities for improvement rather than dwelling on negatives or assigning blame.

添加您的观点

Fernanda Machado da Silva

Compliance | Canal de Denúncias | Investiga??o Corporativa | Due Diligence | Governan?a Corporativa | Advogada | Membro Compliance Women Committee
举报内容
Para se comunicar assertivamente em correspondência por e-mail sem parecer agressivo ao fazer uma cobranca, utilizar uma linguagem mais positiva do que de cobranca, reconhecendo o esfor?o daquela pessoa e solicitando educadamente a entrega.

已翻译

赞

4 Be Specific

Clarity is paramount in assertive email communication. Be specific about what you need, by when, and why it's important. Ambiguity can lead to misunderstandings and inefficiencies, so provide enough detail to prevent back-and-forth clarification emails. If you're delegating tasks, outline expectations clearly. This specificity shows that you're organized and considerate of the recipient's ability to respond effectively.

添加您的观点

Fernanda Machado da Silva

Compliance | Canal de Denúncias | Investiga??o Corporativa | Due Diligence | Governan?a Corporativa | Advogada | Membro Compliance Women Committee
举报内容
Para poder se comunicar assertivamente em correspondência por e-mail, deve-se ser objetivo e claro, informando o que, como e quando para que a pessoas saiba o que deve fazer, de que forma e qual o prazo de entrega para poder se organizar junto a suas outras atividades.

已翻译

赞

5 Follow Up

If you don't receive a response within a reasonable timeframe, it's appropriate to send a polite follow-up email. Assertiveness in this context means taking initiative to ensure your message has been received and understood, not just passively waiting for a reply. A follow-up demonstrates your commitment to the matter at hand and can often be the nudge that prompts a necessary action or response.

添加您的观点

K Phillips

Freelance copy editor focused on audience and appeal | helping thought leaders, marketers, entrepreneurs, and more improve their text | better text = better results
举报内容
Keep your follow-up email as simple as you can: “Hi! Did you get my message on Monday about the Jones project? I attached it here so you don’t have to dig for it. Please let me know your thoughts. I’m open to questions or extra info too. Thanks!”

已翻译

赞

6 Respect Boundaries

Finally, respect the recipient's time and boundaries. Avoid sending non-urgent emails outside of normal business hours. If the matter is complex or sensitive, consider whether an email is the best medium or if a meeting or phone call might be more appropriate. Assertiveness respects both parties' communication preferences and fosters a culture of mutual respect.

添加您的观点

K Phillips

Freelance copy editor focused on audience and appeal | helping thought leaders, marketers, entrepreneurs, and more improve their text | better text = better results
举报内容
Unlike meetings and calls, emails are asynchronous communication. No matter when a message hits your inbox, you can read and reply when you’re ready – unless you have a deadline, of course. Your recipients are allowed to react the same way. If you want an immediate answer, you need to state that in the subject line or call them. Otherwise, they can respond later. However, if you know that unread emails make you or your recipients anxious, you can use common software functions to alleviate that anxiety. Block yourself from your inbox until you have time to address messages, or set a delayed send on an email you want someone to read during business hours.

已翻译

赞

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

Business Communications

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

You're facing conflict resolution in virtual meetings. How can you engage all team members effectively?

查看全部

Here's how you can assertively communicate in email correspondence.

1

2

3

4

5

6

7

1 Be Direct

2 Use "I" Statements

3 Stay Positive

4 Be Specific

5 Follow Up

6 Respect Boundaries

7 Here’s what else to consider

Business Communications

给文章评分

感谢您的反馈

更多Business Communications相关文章

更多相关阅读内容

Here's how you can assertively communicate in email correspondence.

1

2

3

4

5

6

7

1 Be Direct

2 Use "I" Statements

3 Stay Positive

4 Be Specific

5 Follow Up

6 Respect Boundaries

7 Here’s what else to consider

Business Communications

给文章评分

感谢您的反馈

查看其他技能