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Last updated on 2024年7月25日

Here's how you can advocate for clients and drive positive change as a peer support professional.

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As a peer support professional, you occupy a unique and empowering role, providing guidance and assistance to individuals facing challenges similar to those you've overcome. Your lived experience equips you with the insight and empathy necessary to advocate effectively for your clients. By actively listening, understanding their needs, and employing a collaborative approach, you can help them navigate systems and services that may seem daunting. Your advocacy can lead to tailored care plans and interventions, ensuring that clients receive the support that resonates with their personal experiences and promotes their recovery journey.

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1 Build Trust

Establishing trust is the cornerstone of effective peer support. Your clients need to feel safe and understood before they can open up about their challenges. By sharing your own experiences, you demonstrate empathy and create a mutual understanding. Listen actively and validate their feelings, showing that you're not just an advocate but also a confidant. This trust enables you to gain a deeper insight into their needs and the barriers they face, allowing you to advocate for them more effectively.

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Richard Hayward

Lived Experience Worker | Mental Health and Wellbeing Professional
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Advocacy and positive change can only occur with the trust of your peer. Without that, you cannot advocate for them, because you can't speak for someone without their trust. Without trust, you have no legitimacy. Without trust, you can't establish what someone's needs are. Where there is no trust, there is no basis for achieving positive change either. That is because you can't identify what someone's intentions or preferences are. You can't know what trauma experience they have had and so you don't know what barriers they need to overcome to achieve positive change. You can't work with someone to identify and plan for positive change without their trust. As a basic foundation for making any progress with a peer, trust is essential.

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Brenda Siri, MA

President and CEO @ Corporate Connections | HR Strategy, Talent Acquisition | Adjunct Professor | Board Member
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Trust is built by listening. Your clients trust you when you show them that you truly understand their needs. Long-term relationships are not built by a quick sale with mediocre results. They are built when you start with a foundation of trust that results in long-term results.

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Philippe SANEGON

SARL SANEGON
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En exercice depuis plus de 30 ans, instaure une confiance et rigueur avec tous mes clients. L'objectif est d'être à l'écoute des clients et comprendre bien ce qu'ils veulent

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2 Know Resources

To be an effective advocate, you must be well-versed in the resources available to your clients. Familiarize yourself with local community services, legal rights, and entitlements that can aid your clients' recovery. By staying informed, you can guide clients through complex systems and help them access the support they need. Whether it's housing, employment, healthcare, or education, understanding what's out there is crucial for empowering your clients and driving positive change.

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Philippe SANEGON

SARL SANEGON
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Il est de première importance pour le client de conna?tre les compétences du professionnel à qui il doit s'adresser, les outils qu'il peut mettre en oeuvre pour ses clients et les recommandations d'autres témoins

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3 Empower Voices

Empowering your clients to voice their own needs is vital. Encourage them to articulate their experiences and desires. Facilitate opportunities for them to speak up in meetings or care planning sessions, ensuring their perspective is heard and considered. By fostering self-advocacy, you not only help clients regain control over their lives but also contribute to a system that values and responds to the voices of those it serves.

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Philippe SANEGON

SARL SANEGON
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Etre à l'écoute des clients, comprendre les besoins qu'ils veulent mettre en oeuvre afin d'aboutir à leurs résolutions de problème, montrer une certaine compassion envers les clients.

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4 Collaborate Closely

Collaboration with other professionals is key to advocating for your clients effectively. Work closely with healthcare providers, social workers, and other stakeholders to develop comprehensive support plans. Your role is to bridge the gap between clients and service providers, translating needs into actionable steps. By fostering a team approach, you can ensure that your clients' best interests are always at the forefront of decision-making processes.

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5 Navigate Systems

Navigating the often complex and bureaucratic systems can be overwhelming for clients. As a peer support professional, your role is to guide them through these systems, breaking down processes into manageable steps. Whether it's applying for benefits, securing housing, or getting appropriate healthcare, your knowledge and experience can make these systems more accessible for those you support.

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6 Champion Change

Finally, as a peer support professional, you have the power to champion systemic change. By providing feedback on policies and procedures from the perspective of those with lived experience, you can influence the development of more inclusive and effective services. Advocate for changes that will not only benefit your current clients but also improve the system for future individuals seeking support.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Here's how you can advocate for clients and drive positive change as a peer support professional.

1

2

3

4

5

6

7

1 Build Trust

2 Know Resources

3 Empower Voices

4 Collaborate Closely

5 Navigate Systems

6 Champion Change

7 Here’s what else to consider

Peer Support

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Here's how you can advocate for clients and drive positive change as a peer support professional.

1

2

3

4

5

6

7

1 Build Trust

2 Know Resources

3 Empower Voices

4 Collaborate Closely

5 Navigate Systems

6 Champion Change

7 Here’s what else to consider

Peer Support

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