Here's how you can address the risks of neglecting feedback in a Business Architecture role.

- Building and nurturing strong relationships with business partners across the enterprise is essential for achieving long-term success. - Actively seeking and constructively acting on their feedback demonstrates respect for their insights and cultivates trust. - By positioning yourself as a reliable and responsive advisor, you establish the foundation for a collaborative and effective architecture practice, ultimately driving mutual organizational growth.

La retroalimentación puede darse en cualquier etapa, incluso después del cierre. Un aspecto importante que normalmente se descuida es documentar las lecciones aprendidas y su inclusión en la experiencia tanto personal como colectiva. Esto garantiza que, si bien puedan llegar a presentase problemas similares en el futuro, se tendrá una guia más robusta para reflexionar posibles rumbos de acción efectivos.

En mi experiencia la arquitectura empresarial alinea la estrategia y operaciones de una organización, optimizando recursos y procesos para alcanzar objetivos; siendo así, que el es importante tener un modelo de retroalimentacion eficiente y efectivo que permita a todo integrante de la organización y stakeholder dar sus observaciones de una manera clara, abierta y sencilla instaurando tanto canales formales cómo informales y volviendo la retroalimentación parte fundamental de la cultura de la empresa.

There is inherent value in capturing feedback. By proactively gathering input from stakeholders during/ after initiation and with regular communication channels, it can ensure business architecture and enterprise processes continue to align with strategic objectives and goals. In addition, the value of feedback can provide organizations and teams with value-add opportunities, prevent change management issues and foster a culture of innovation.

In a Business Architecture role, recognizing the value of feedback is paramount to driving continuous improvement and fostering a culture of collaboration. Feedback provides insights into how processes, strategies, and decisions impact the organization and its stakeholders. By valuing feedback, you acknowledge that perspectives from different levels of the organization can highlight areas for enhancement that might not be evident from a top-down view. This inclusive approach ensures that business architecture initiatives are grounded in reality and aligned with operational needs and constraints.

En mi experiencia los canales formales son importantes; sin embargo, los canales informales deben de ser considerados con igual relevancia. Yo he implementado el proceso sistematico de reuniones; sin embargo, el estar de cerca en el día a día de la operación y lograr nformar con anticipación los sintomas que se están vivendo pueden ayudar a prevenir problemas mayores.

Systematic gathering of feedback is essential for ensuring that it is comprehensive and actionable. Implementing structured methods such as surveys, interviews, focus groups, and feedback forms can help capture diverse perspectives across the organization. Utilizing both quantitative and qualitative feedback methods allows for a richer understanding of the issues and opportunities present. Regularly scheduled feedback collection ensures that insights are current and reflective of the evolving business environment. Additionally, employing technology to facilitate feedback gathering can enhance efficiency and accessibility.

Los comentarios analizados desde mi experiencia necesitan pasar por un proceso de quitar sesgos y emocionalidades para basarse en hechos facticos y poder hacer un nálisis causa raiz usando herramientas como fishbone o las 5 W

Critical analysis of feedback is crucial to distinguish between actionable insights and irrelevant noise. This involves evaluating feedback for trends, patterns, and underlying issues rather than focusing solely on individual comments. Using data analysis techniques, such as thematic analysis for qualitative data and statistical analysis for quantitative data, can help identify significant areas for improvement. Prioritizing feedback based on its impact and feasibility ensures that efforts are directed towards the most critical areas. Furthermore, critical analysis requires considering the context and source of the feedback.

Engaging stakeholders throughout the feedback process ensures that their insights are considered and valued. This involves not only collecting feedback but also involving stakeholders in discussions about findings and potential solutions. Regular communication and collaboration with stakeholders help build a shared understanding of the challenges and opportunities, fostering a sense of ownership and commitment to the resulting changes. Stakeholder engagement also enhances the relevance and effectiveness of business architecture initiatives. By involving those who are directly impacted by architectural decisions, you ensure that the solutions developed are practical and aligned with real-world needs.

En mi experiencia hacer que toda la organización y los stakeholder se vuelvan parte de la solución es importante ya que esto ayuda a la organización crear una cultura de mejora y superación continua dónde todos están alineados hacia el mismo objetivo empresarial.

En mi experiencia se deben crear grupos de mejora, los cuales seleccionan y priorizan las iniciativas entendiedo el impacto en tiempo, costo y recursos que tiene la iniciativa asi como los beneficios cuantificables y no cuantificables.

Implementing a strategy based on feedback involves translating insights into concrete actions. This requires developing a clear action plan that outlines specific steps, timelines, and responsibilities for addressing the issues identified through feedback. Effective implementation also involves allocating the necessary resources and ensuring that the team has the skills and tools needed to execute the plan. Regular monitoring and reporting on progress help keep the implementation on track and allows for adjustments as needed. Moreover, communication is key to successful implementation.

Continuous reflection is vital to ensuring that feedback processes and subsequent actions remain effective and relevant. This involves regularly reviewing the outcomes of implemented changes and assessing whether they have achieved the desired impact. Reflection should be an ongoing process, incorporating lessons learned from each cycle of feedback and implementation. By maintaining a reflective approach, you can identify areas for further improvement and adapt strategies to changing conditions. Additionally, fostering a culture of continuous improvement within the organization encourages ongoing reflection at all levels.

Building on what Mike said above, in addition to getting the organizational buy in, defining and publishing a value proposition describing what an individual business architect, or business architecture practice delivers for the organisation (agreed with CEO / senior stakeholders) also helps to build understanding of the role/function. This process is also incredibly powerful in setting expectations that can help with focusing stakeholder feedback on areas that align with the agreed purpose / scope of Business Architecture in that organisation and also for prioritizing the feedback items to be addressed which will make the biggest difference to the organisation.

Beyond the structured steps for addressing feedback, there are additional considerations that can enhance the effectiveness of your approach. One important factor is ensuring that feedback mechanisms are inclusive and accessible to all stakeholders. This means considering diverse communication preferences and providing multiple channels for feedback to accommodate different needs. Inclusivity ensures that you capture a wide range of perspectives and insights, leading to more comprehensive and effective improvements.

Increase communication and governance In addition to the above points, it is important to govern, monitor, assess the feedback collection, reflection and change implementation and communicate the value and benefits achieved to the key stakeholders, customers, employees and wider ecosystem. Also share the learnings for future consideration.