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Here's how you can address the repercussions of unresolved conflicts in a business innovation team.

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Conflicts within a business innovation team can be like cracks in a foundation, often unseen but with the potential to cause significant damage over time. When these conflicts go unresolved, they can lead to a breakdown in communication, reduced collaboration, and a stifling of the creative processes that are vital for innovation. The key to addressing these repercussions is not just to resolve the conflicts as they arise but to foster an environment where open communication and mutual respect are the norms. This proactive approach can help prevent conflicts from becoming detrimental to the team's mission.

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1 Acknowledge Issues

When conflicts arise, the first step is to acknowledge them. Pretending they don't exist or hoping they'll resolve on their own can exacerbate the situation. You need to recognize the signs of conflict, such as a drop in productivity, changes in team dynamics, or a lack of enthusiasm for the project. Once identified, it's crucial to address these issues head-on. This doesn't mean pointing fingers but rather creating a space where team members feel safe to express their concerns and know that their voices will be heard.

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Bill Stainton, CSP, CPAE

Transformative Innovation, Creativity, and Breakthrough Thinking Programs | In-Person and Virtual Keynotes | Team Innovation Labs | Team Consulting & Mentoring ?? Book Your Free Innovation Accelerator Call Below ??
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The first thing to realize is that conflict in a business innovation team is not a bad thing. For 15 years, I produced a top-rated comedy TV show, with an incredibly innovative team. Conflict was a daily occurrence. As long as the conflict was about the product (the show), I was okay with it. (I'd rather have team members fighting because they care about the finished product than agreeing out of apathy.) It's when the conflict became personal, or personality-based, that I felt I needed to step in and quickly resolve it. My advice: don't be too quick to resolve product/project-based conflicts. Be very quick to resolve personal ones.

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2 Open Dialogue

Establishing an open dialogue is essential for conflict resolution within a business innovation team. Encourage team members to share their perspectives and listen actively to what others have to say. This process involves not only verbal communication but also paying attention to non-verbal cues that may indicate underlying issues. By fostering a culture of transparency and open communication, you can help ensure that all team members feel valued and understood, which is pivotal for collaborative problem-solving.

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Anushka Kalro

Brand Innovation Strategist | Human-Centered Design Expert | Driving Growth & Cultural Impact
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As any conflict goes, it's important to align on a shared outcome at the get go. Opening a dialogue means having a clear north star, whether it is 'the best outcome for our user', 'the easiest way to co-create efficiently', or something more specific, establishing a common ground to open a dialogue of way-finding is always helpful. Once that's clear, building a way to share gains, pains, questions, and ideas to address the more nuanced relationships and conflicts that arise from them allows a team to see not just pain points, but to articulate what they see as positives and then do what we do best as business innovators; Ask why, and idea generate for how we might solve as a collective unit to meet the north star.

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3 Mediate Fairly

When conflicts escalate, a neutral party may be necessary to mediate the situation. As a leader, you should strive to be impartial and facilitate a fair discussion between the parties involved. It's important to focus on finding a solution that benefits the team as a whole, rather than taking sides. Mediation can help restore trust and respect among team members, which are critical components for a successful innovation process.

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4 Implement Solutions

Once the conflict has been thoroughly discussed, it's time to implement solutions. These should be actionable steps that address the root causes of the conflict and aim to prevent similar issues from arising in the future. Solutions could involve changes in team structure, processes, or communication strategies. It's essential to follow through with these changes and monitor their impact to ensure that they're effective in resolving the conflict and improving team dynamics.

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5 Monitor Progress

After implementing conflict resolution strategies, it's crucial to monitor the progress over time. This means regularly checking in with team members, soliciting feedback on the changes made, and observing team interactions. Monitoring progress helps you gauge whether the conflict has been truly resolved or if further intervention is needed. It also demonstrates to your team that you are committed to maintaining a healthy and productive work environment.

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6 Reinforce Positivity

To mitigate the long-term repercussions of unresolved conflicts, it's important to reinforce positivity within the team. Celebrate successes, acknowledge individual contributions, and promote a culture of mutual support and encouragement. By highlighting positive behaviors and outcomes, you can help shift the focus from past conflicts to future opportunities. This positive reinforcement can strengthen team bonds and foster an environment where innovation thrives.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Here's how you can address the repercussions of unresolved conflicts in a business innovation team.

1

2

3

4

5

6

7

1 Acknowledge Issues

2 Open Dialogue

3 Mediate Fairly

4 Implement Solutions

5 Monitor Progress

6 Reinforce Positivity

7 Here’s what else to consider

Business Innovation

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Here's how you can address the repercussions of unresolved conflicts in a business innovation team.

1

2

3

4

5

6

7

1 Acknowledge Issues

2 Open Dialogue

3 Mediate Fairly

4 Implement Solutions

5 Monitor Progress

6 Reinforce Positivity

7 Here’s what else to consider

Business Innovation

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