Here's how you can acquire the most in-demand technical support skills in today's job market.

Learn basics of networking, open source, cloud, automation, windows, security, Devops as those are in demand currently going around.

1. Continuous Learning: Stay updated with the latest technologies and trends in the field of technical support. Online courses, webinars, and workshops can help you acquire new skills and knowledge. 2. Certifications: Obtain relevant certifications such as CompTIA A+, ITIL, HDI Support Center Analyst, or other industry-recognized certifications to validate your skills and enhance your credibility. 3. Hands-on Experience: Gain practical experience by working on real-world projects, internships, or volunteer opportunities. Hands-on experience is highly valued by employers.

Windows role base certifications, cloud certifications from the main vendors (azure / AWS, google) automation and infrastructure as code certifications (terraform / ansible / chef / puppet) Kubernetes etc.

1. Soft Skills Development: Develop strong communication, problem-solving, and customer service skills. Technical support roles often require effective communication with users and team members. 2. Networking: Build a strong professional network by connecting with industry professionals, attending conferences, and joining technical support communities. Networking can open up opportunities for learning and career growth. 3. Specialize: Consider specializing in a specific area of technical support such as cloud computing, cybersecurity, or network troubleshooting. Specialization can make you stand out in the job market.

One thing which I have found helpful to fix software problems, networking, certern modules malfunctioning is to focus and search internet for specific information. Be full of courage to go ahead with confidence. You will find it full of fun when you master it.

Start from your home, your own computer, then check if there is any unused ones at your home or neighborhood, then offer free service to friends and family.

1. Have mock calls. 2. Shadow your team, then ask them to reverse shadow you. 3. Have role playing scenarios maybe with your younger sibling at home.

1. Subscribe to news letters. 2. listen to podcasts. 3. Attend tech talks. 4. Attend product launches. 5. Go to industry network meetups. 6. Practice scenarios on virtual setup.

1. Specializing almost gives you a assure that your future proof, the company will retain you. 2. Shows your up to date and ahead from the pack.

Learn Scripting and Automation Knowledge of scripting languages like Python, PowerShell, or Bash can be extremely useful in technical support. Scripting skills enable you to automate repetitive tasks, streamline processes, and improve efficiency. Automation is increasingly important in technical support roles, making this a valuable skill to acquire.

1. Think about your current role and future goals and choose a path or technology. 2. Invest in it. 3. Take the risk. 4. Don't be in your safe zone, step out.