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Last updated on 2024年7月29日

Employees are pushing back against new data access controls. How can you address their concerns effectively?

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When your organization implements new data access controls, it's not unusual for employees to express concerns. They may feel their workflow is disrupted or their autonomy is being undermined. Understanding and addressing these concerns is crucial for a smooth transition. Data governance involves managing the availability, usability, integrity, and security of the data in enterprise systems, based on internal data standards and policies that also control data usage. Effective data governance ensures that data is consistent and trustworthy and doesn't get misused.

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Vugar Masimov

Head of DataOps | ITIL? 4 Leader | FinTech | Public Speaker
Tilak Mahajan

Business Analyst | Business Intelligence Professional | Data Geek | Salesforce Platform Developer 1 (3x Ranger on…
John Wernfeldt

Helping Leaders get more Value from Data & AI?? | Top Data Management Voice | Managing Director p? Northridge Analytics…

1 Listen First

Listening to your employees' concerns about new data access controls is the first step in addressing them. By showing empathy and acknowledging their frustrations, you create an environment where open communication can lead to finding common ground. Engage with your team in discussions to understand the specific issues they face with the new system. This will not only help you identify the root causes of their resistance but also involve them in the process of finding solutions, making them feel valued and heard.

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Vugar Masimov

Head of DataOps | ITIL? 4 Leader | FinTech | Public Speaker
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Ignoring employee feedback during the implementation of new controls contradicts the DMBOK's principles of effective stakeholder engagement, potentially leading to increased resistance and ineffective system use.

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Tilak Mahajan

Business Analyst | Business Intelligence Professional | Data Geek | Salesforce Platform Developer 1 (3x Ranger on Trailhead)
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?? Addressing Data Access Concerns: Start by clearly communicating the reasons behind the new data access controls and how they benefit the organization and employees. ??? Hold a meeting or workshop to address any questions and gather feedback from employees. ??? Provide training to ensure everyone understands the new system and how to use it effectively. ?? Offer solutions or adjustments based on their feedback to improve the process. ?? Keep the lines of communication open and be transparent about any changes or updates. ??

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John Wernfeldt

Helping Leaders get more Value from Data & AI?? | Top Data Management Voice | Managing Director p? Northridge Analytics | Data Governance Advocate | D&A Strategist | Data Architecture
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Listening to your employees’ concerns about new data access controls is crucial. From my experience, showing empathy and acknowledging their frustrations creates an environment where open communication thrives. Engaging in discussions to understand the specific issues they face with the new system not only helps identify the root causes of their resistance but also involves them in finding solutions. This approach makes employees feel valued and heard, and in the long term, it prevents a chaotic and dysfunctional system, ensuring smooth implementation and operation of data controls.

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Sairah Chaudry

Data Enablement, Governance & Privacy Leader | Data Strategy | Data Technology / Martech / Adtech | Data Products | Analytics | Responsible AI
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You should address their concerns effectively to maintain trust and productivity. Start by communicating transparently about the reasons behind the changes and how they benefit both the company and the employees. Offer training sessions to help everyone understand the new protocols and feel more comfortable with them. Encourage open dialogue, listen to feedback, and be willing to make adjustments based on valid concerns.

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2 Educate Clearly

Once you've listened to your team's concerns, it's important to educate them on the reasons behind the new data access controls. Explain the concepts of data governance , such as data quality , data management , and compliance with regulations like GDPR (General Data Protection Regulation) or HIPAA (Health Insurance Portability and Accountability Act). Make sure they understand how these controls can protect both the company and its customers from data breaches and ensure the integrity and privacy of data .

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3 Simplify Access

If employees are struggling with complex access procedures, consider simplifying the system . Review the new controls to ensure they are user-friendly while still maintaining security standards. You might streamline the process by reducing unnecessary steps or providing alternative ways to access data that comply with governance policies. Ensuring that data access is as intuitive as possible can alleviate frustration and resistance among your team members.

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Abhishek Ray

Enterprise Data Strategy Practice @ Capgemini Invent
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?? ?????????????? ?????? ??????????????: Clearly communicate why the new data access controls are being implemented. ?? ???????????? ????????-???? (??????): Use SSO solutions to reduce the number of passwords employees need to remember. ?? ???????????????? ????????: Create a feedback loop where employees can report issues and suggest improvements. ?? ???????????? ??????????????????????????: Develop easy-to-follow guides, FAQs, and help resources that employees can refer to when they have questions or encounter issues. ?? ????????-?????????? ???????????? ?????????????? (????????): Implement RBAC to ensure that employees have access to only the data they need for their specific roles.

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4 Provide Support

Implementing new data controls often requires additional support. Offer training sessions that guide employees through the new system and provide resources for self-help. Establish a help desk or a dedicated team that can quickly respond to any issues or questions. Continuous support not only helps employees adapt to the changes but also demonstrates your commitment to facilitating their work despite the new constraints.

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5 Monitor Feedback

After providing training and support, monitor feedback from your employees to gauge how well the new data access controls are being received. This allows you to make iterative improvements based on real user experiences. Regular check-ins can also help you identify any ongoing issues or areas where additional training might be needed. This approach shows that you are committed to making the data governance policies work for everyone.

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6 Adjust Accordingly

Finally, be prepared to adjust the new data access controls based on the feedback you receive. If a particular aspect of the system is causing widespread issues, it may need to be rethought. Flexibility in your approach demonstrates that you prioritize the productivity and well-being of your team. Making changes where necessary can help build trust and acceptance of the new data governance measures.

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Employees are pushing back against new data access controls. How can you address their concerns effectively?

1

2

3

4

5

6

1 Listen First

2 Educate Clearly

3 Simplify Access

4 Provide Support

5 Monitor Feedback

6 Adjust Accordingly

Data Governance

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Employees are pushing back against new data access controls. How can you address their concerns effectively?

1

2

3

4

5

6

1 Listen First

2 Educate Clearly

3 Simplify Access

4 Provide Support

5 Monitor Feedback

6 Adjust Accordingly

Data Governance

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