Dealing with unexpected structural issues on-site. How do you ensure your client stays satisfied?
When unexpected structural issues arise on-site, maintaining client satisfaction hinges on effective communication and swift problem-solving. Here are some strategies to keep your client happy:
How have you managed unexpected on-site issues? Share your strategies.
Dealing with unexpected structural issues on-site. How do you ensure your client stays satisfied?
When unexpected structural issues arise on-site, maintaining client satisfaction hinges on effective communication and swift problem-solving. Here are some strategies to keep your client happy:
How have you managed unexpected on-site issues? Share your strategies.
-
Safety first, make sure that there are no immediate problems, is safe out issue. Make sure that everyone involved knows the issues at hand (transparency). Come up with an except able solution. ( Engineering involvement required). Come up with proper rework plan, make sure the plan is understood, and execute accordingly, with qualified work force. Proper Nde, and red line changes for turn over. Continuous updates to owner , clients keep the open lines to all parties . Look at possible issues in other areas so work can be done so schedule issue can be managed.
-
With clear and constant communication between you, your site super and the customer. They know everything you know as soon as you do. It maintains their trust in you and that is everything.
-
Clear communication and the right Engineering company! Possibly in Western Canada look to @MNAQualityEngineering or #Andrew the principal engineer!
-
The solution lies in getting the problem fixed on night shift away from preying eyes. Give it a lick of paint. Inform the client of your great progress made on the project the day before and move forward onto the next stage…..everyone will be happy!
-
Remain open and honest, communicate any and all issues as they arise, make sure to let your supervisors and the customer know of the situation remain calm at all times.