Dealing with overbooked accommodations is stressful. How can you use technology to simplify the process?
Overbooked rooms need not cause chaos. Leverage technology to streamline and manage your accommodation bookings effectively:
- Utilize a reliable booking management system to track reservations and adjust availability in real-time.
- Implement automated messaging to inform guests of booking status and manage expectations.
- Offer self-service options via an app or website, allowing guests to check-in or rebook with ease.
How do you harness technology to handle overbooking situations? Share your strategies.
Dealing with overbooked accommodations is stressful. How can you use technology to simplify the process?
Overbooked rooms need not cause chaos. Leverage technology to streamline and manage your accommodation bookings effectively:
- Utilize a reliable booking management system to track reservations and adjust availability in real-time.
- Implement automated messaging to inform guests of booking status and manage expectations.
- Offer self-service options via an app or website, allowing guests to check-in or rebook with ease.
How do you harness technology to handle overbooking situations? Share your strategies.
-
In our Pattaya hotel, we handled overbooked rooms efficiently using technology. We implemented a real-time inventory system that integrated with our booking platform, allowing us to quickly spot and address overbookings. When it happened, the system automatically suggested nearby partner hotels where we had pre-arranged deals, ensuring guests received equal or better accommodations without delays. This streamlined communication and minimized manual work, letting us maintain a positive guest experience while resolving the issue quickly and professionally.
-
This is the most common difficulty we will face. Instead of booking from third party websites directly have a tie-up and good network with hotels. Membership and for frequent visitors they will have exclusive deals. Always maintain communication with customer relations managers. These third-party websites will have several terms and hidden costs to avoid this, always make direct bookings from hotels.
-
Overbooking is done by Revenue Management principles wherein certain amount of noshow/late cancellation resulting in last minute revenue losses are predicted. But at times such calculations goes for a toss due to no noshows/last minute cancellations. Hence to accommodate overbooked customers we should have extra inventory, partner suppliers, flexibility to change, etc. with the consent of the customer of course. And to make them happy some freebies or extra should be offered in order to retain a loyal customer. This has to noted that various countries have strict rules in case of such inconveniences if confirmed booking is denied accomodation. That has to kept in mind if overbooking is done. And keep business ethics in mind
-
The old days are gone where human error, poor forecasting, wrong expectations leads to overbooking. Advanced technology are now capable to monitor every aspect of reservation from A 2 Z and alert reservation manager when signs of OB becomes a possibility. Today, managers need to change their strategy from how to handle an OB to how to prevent an OB.
更多相关阅读内容
-
HospitalityHow can you optimize your booking system for different attractions and packages?
-
Hospitality ManagementWhat are the best ways to use technology to communicate with guests?
-
Hospitality ManagementHow can you design a booking system that is both functional and visually appealing?
-
Hospitality ManagementHow can you use a booking system to reduce overbooking?