This is the most common difficulty we will face. Instead of booking from third party websites directly have a tie-up and good network with hotels. Membership and for frequent visitors they will have exclusive deals. Always maintain communication with customer relations managers. These third-party websites will have several terms and hidden costs to avoid this, always make direct bookings from hotels.

Overbooking is done by Revenue Management principles wherein certain amount of noshow/late cancellation resulting in last minute revenue losses are predicted. But at times such calculations goes for a toss due to no noshows/last minute cancellations. Hence to accommodate overbooked customers we should have extra inventory, partner suppliers, flexibility to change, etc. with the consent of the customer of course. And to make them happy some freebies or extra should be offered in order to retain a loyal customer. This has to noted that various countries have strict rules in case of such inconveniences if confirmed booking is denied accomodation. That has to kept in mind if overbooking is done. And keep business ethics in mind

The old days are gone where human error, poor forecasting, wrong expectations leads to overbooking. Advanced technology are now capable to monitor every aspect of reservation from A 2 Z and alert reservation manager when signs of OB becomes a possibility. Today, managers need to change their strategy from how to handle an OB to how to prevent an OB.