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Last updated on 2024年8月12日

Dealing with demanding property owners in evaluations: How do you navigate their high expectations?

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Navigating the expectations of demanding property owners during evaluations is a nuanced skill that requires a blend of empathy, strategy, and clear communication. As a property manager, you often face the challenge of balancing owner demands with the realities of property management. Understanding their concerns and setting realistic expectations is key to maintaining a positive working relationship and ensuring the success of the property.

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Giri Atmoko

Operations Management & Project Management of Property Business (Landed & High Rise Building) with decorated expertise…

1 Understanding Needs

To effectively manage demanding property owners, it's crucial to understand their needs and motivations. Start by actively listening to their concerns and expectations during evaluations. By acknowledging their goals and providing informed feedback, you can establish a foundation of trust. This trust is essential when you need to explain the limitations of what can be achieved and guide them toward realistic outcomes. Empathy and patience go a long way in showing owners that their interests are your priority, even as you manage the practical aspects of property management.

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Joaquín S. Arana Ruiz

Private investor, gestión de patrimonio familiar e inversiones en activos inmobiliarios y private equity.
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Para gestionar a propietarios exigentes, es crucial entender sus necesidades y motivaciones. Escuchar activamente sus preocupaciones y expectativas durante las evaluaciones demuestra respeto y proporciona claridad sobre sus objetivos específicos. Validar estos objetivos y ofrecer comentarios informados ayuda a establecer una base de confianza, esencial para explicar las limitaciones y guiar hacia resultados realistas. La empatía y la paciencia son fundamentales. Mostrar que los intereses de los propietarios son prioritarios suaviza las discusiones difíciles y gestiona mejor las expectativas. Mantener una comunicación clara y continua sobre el progreso y cualquier cambio minimiza malentendidos y fomenta una relación de trabajo armoniosa.

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Chris Bryon

Semi Retired
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Open and honest communication by both parties giving facts and figures to justify their high evaluations of the property. You can compare to other similar properties with full details to justify a re-evaluation by property owners. This can also be negotiate forward till agreement is made.

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Thiago Vianna

Discente na Universidade Candido Mendes - RJ Tecnólogo Pela Estácio de Sá
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Para poder atender proprietários exigentes a melhor op??o é sempre entender o que ele precisa e buscar conhecimento sempre se atualizando no mercado em quest?o. Manter o profissionalismo e ética no que faz.

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Ihuoma Ekwughalu

CEO
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As a team leader, you will listen attentively to the demands of your clients, make proper evaluations which will basically make them to trust you. Your achievements must be realistic coupled with your patience towards their interests and goals while managing their property. Trust is a basic.

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Rehman Farishta, MBA, Real Estate Broker

Broker Associate,Real Estate Broker, Senior Loan Officer.
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In my experience property owners like to collect large amount of rent but they do not want to spend money to keep up the property to its highest standard. They like to make money but do not want to invest. Every property owners are different but most of them follow the same kind of attitude towards their property. If someone invest in their property that can fetch more rent and people are eager to rent then to have high vacancy rate.

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2 Clear Communication

Maintaining clear, consistent communication is vital in managing expectations. Ensure that you articulate the evaluation process, timelines, and potential outcomes from the outset. Use straightforward language to explain technical aspects, such as maintenance schedules or financial reports, to avoid misunderstandings. It's also important to be proactive in your communication, providing updates and addressing issues before they escalate. This transparency builds confidence in your management abilities and helps to mitigate the owner's anxieties.

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3 Setting Boundaries

While it's important to be responsive to owner demands, setting professional boundaries is equally crucial for effective property management. Clearly outline what is within your scope of responsibility and what falls outside of it. When requests are unreasonable or unfeasible, explain the rationale behind your decisions and offer alternative solutions when possible. By setting these boundaries, you protect your time and resources, ensuring that you can deliver on your commitments without being overextended.

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4 Educating Owners

Part of managing demanding owners involves educating them about the property market, legal requirements, and the operational constraints you face. Equip them with knowledge so they can make informed decisions and have realistic expectations. For instance, if an owner expects a higher rental income than the market can bear, provide them with current rental trends and comparable property data. Education empowers owners and helps align their expectations with market realities.

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Francois Mvelle

Experienced Hospitality General Manager
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What I have found useful is to take the time really explain and communicate de factors that can have an impact on the revenue expected. Example the size of the property, the layout, the quality of materials use and the finish details etc.....

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5 Problem-Solving Approach

When faced with demanding owners, adopt a problem-solving mindset. Approach each challenge as an opportunity to demonstrate your expertise and find creative solutions. If an owner is dissatisfied with the performance of their property, analyze the situation together and develop a strategic plan to improve outcomes. By involving them in the problem-solving process, you not only address their concerns but also foster a sense of collaboration and partnership.

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Giri Atmoko

Operations Management & Project Management of Property Business (Landed & High Rise Building) with decorated expertise of Customer Relation Management
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propose some schemes and initiatives that consist of collaboration and new approaches such as: 1. propose new partners, 2, propose some new design of buildings, facades, that attract new crowds or opportunities

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6 Continuous Improvement

Lastly, embrace a philosophy of continuous improvement in your property management practices. Solicit feedback from owners after evaluations and use it to refine your approach. Stay abreast of industry trends and best practices to enhance your service offerings. By demonstrating a commitment to excellence and a willingness to adapt, you reassure owners that their properties are in capable hands and that their high expectations are not only understood but actively pursued.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Dealing with demanding property owners in evaluations: How do you navigate their high expectations?

1

2

3

4

5

6

7

1 Understanding Needs

2 Clear Communication

3 Setting Boundaries

4 Educating Owners

5 Problem-Solving Approach

6 Continuous Improvement

7 Here’s what else to consider

Property Management

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Dealing with demanding property owners in evaluations: How do you navigate their high expectations?

1

2

3

4

5

6

7

1 Understanding Needs

2 Clear Communication

3 Setting Boundaries

4 Educating Owners

5 Problem-Solving Approach

6 Continuous Improvement

7 Here’s what else to consider

Property Management

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