It is important on how you react & bring conflicts to closure. Never easy to listen to shortcoming of your team. Pointers: - Understand from your own Team if there was any prev. communication by customer regarding the conflict (planned meet) to be preapared. - Once you are with Customer, listen carefully and understand the challanges from his perspective. -Conflict could be due to variuos reasons like Lack of understanding of product, lack of communication, Gaps in understanding /need etc. - If you have solution available, discuss with the client to check if it is acceptable - For other challanges, work with team to figure out Action plan/ETA to resolve & inform to customer. - Regular cadence to bring conflicts to closure & update

Not in all cases. Here you need to dedicate time to educate your partners , simple, concise , a playbook if you wish as your client experience comes back to you. And always a business partner will understand your position so dedicate that time to educate in a few requirements what you need and take it from there. It’s not recommended to ask your partner to work for you rather than give him few points of your business interest and you can take it from there.

In my experience, resolving conflicts that impact customer service quality requires a blend of active listening, collaborative problem-solving, and timely follow-up. Listening carefully to understand the customer’s full perspective not only helps to pinpoint the root of the issue but also shows respect for their concerns. Collaborating with the customer to explore solutions can foster trust and often leads to a resolution that meets or exceeds their expectations.

Kept your mind fluid and open to all feedback. Adapt, grow and change. Listen to what didn't work, find out what they want and how they want it to work. Then find a mutual path forward. But above all use urgency! How you solve a problem speaks more volume than not having a problem.

When handling conflicts that impact customer service quality, I like to prioritize a calm and proactive approach. First, I focus on active listening to fully understand the customer’s perspective, which helps them feel valued and diffuses tension. Then, I collaborate with the customer on a resolution that addresses their specific needs.