Last updated on
2024年9月10日
Dealing with clients expecting the impossible in engineering design. How can you bring them back to reality?
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In engineering design, client's sky-high expectations must align with earthly realities. To bridge this gap, consider:
- Educating clients on technical limitations and safety standards to set feasible boundaries.
- Using visual aids or prototypes to demonstrate what is practical versus what is fanciful.
- Establishing clear communication channels for ongoing dialogue and expectation management.
How do you handle situations where clients' expectations exceed the possible? Share your strategies.
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"If Client is expecting the impossible in Engineering Design" it is a Challenge for the EPC Contrator to "Make it Possible", so 3 major aspects need to be considered: 1) Impact on Engineering Cost, for hiring any specialists incase in-house design & engineering capability is not available. In both cases to carry out the necessary Engineering Analyses, 3D Design etc. Engineering manhours will be required for execution of the design which comes with a cost. 2) Impact on Procurement, whether executing such a challenging design will require procurement of any new software or hardware, which will also involve cost and time. 3) Impact on Schedule, executing such a challenging design may also have an Impact on the existing Engineering Schedule.
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Clarify Requirements: Confirm the client's expectations in detail to identify the gaps between their vision and technical feasibility. Educate with Facts: Explain the technical limitations using data, standards, and case studies, focusing on how these constraints impact safety, cost, and timelines.
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Requirement Management is significant step into any engineering design and Subject Matter expertise plays a critical role in understanding and responding to Customer on what's feasible and how we can proceed with the proposal. Time, Budget (Costing)and Quality are to be predefined , approved and to be adhered.
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Use simple, non-technical language to explain why certain expectations are not feasible. Describe the technical constraints, such as materials, physics, budget, or time limitations, that prevent the design from meeting their request. Quantify the impact of their unrealistic expectations. For example, demonstrate how it would affect costs, timelines, or the overall safety of the design. Showing the consequences can help them see the trade-offs and why adjustments are necessary. Present data, case studies, or industry standards to back up your reasoning. Use real-world examples of similar projects that faced similar constraints to validate your position. When the argument is supported by facts, it becomes easier to align client expectations.
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1. Start by understanding the client's vision and why they have certain expectations. Often, clients may not fully grasp the complexities involved in engineering design, so it’s essential to listen without dismissing their ideas. 2. Once you understand their expectations, explain the technical and practical limitations in simple, non-technical terms. Clients may not know about material limitations, safety regulations, or the complexities of the design process, so breaking down these barriers helps them grasp what is and isn’t possible. 3. Show the consequences of pursuing impossible expectations. This might involve increased costs, longer timelines, or serious risks such as safety hazards or structural failures.
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