Dealing with a client who expects the impossible. How do you manage their unrealistic demands effectively?

While it important to be realistic and set boundaries for given set of constraints, it is often seen that leaders and team become lax. They allow the slack and helplessness to set in, as they start accepting below par performance and execution in the name of being realistic. Exercise caution. Often, a Client may be failing to help you timely with their obligations, review and approval support. Despite this, Client may still be asking for unrealistic performance and delivery. It helps to keep highlighting such holdback points to Client regularly to get prompt support as well as managing their unrealistic expectations.

Dealing with a client who expects the impossible is not easy. The first and very important thing is to be clear to what extent one can negotiate, as a representative of the company. Second, make it clear to the client that they are talking to the right person to negotiate. Third, appear confident about the product or service you offer. Finally, negotiate strategically according to client demands and company policies. I hope it is useful, regards Sebastián.

Who says it's impossible in the first place? Impossibility only exists in the mind. Once my client can dream it, then it is possible, with the right mindset, a focused team and the right tools. Many times, it takes a wild dreamer to unlock the next best invention in uncharted territories. I will rather challenge my team to wake up to the reality of doing the impossible. In business, we know the customer is king; the more problems we solve the more rewards we harness. For me, I will inspire my team to dare to dream big; give it our best shot and push hard until the "supposed impossible" becomes another trophy in our archives.

We need to understand that our business can only exist if we fulfill a customer need. Needs evolve and we have to keep up. Empower staff to embrace Agency. The will look after the client. Make the client to feel a sense of belonging, so they become raving fans that will talk about our excellence. Passionate worker creates raving clients through profiling their customer and knowing things about the customer. Make them feel welcome and most important. We exist because they buy from us. Mindset is everything. A culture of Agency creates solution orientated staff..... #agency #customerservice

Solution oriented communication is the key with a client who "expects the impossible." When you let the client know that their request is not a possibility, you should also be willing and able to offer alternative solutions. Those solutions can't always be in your comfort zone. Sometimes its important to show the client you are willing to give concessions. It may not be exactly what they wanted, but it's close. They'll also see that as a partner, you are willing to compromise just as you've asked them to compromise.