No matter what causes the delay customers only want to know when will it be fixed. Try to make a realistic estimate. The only thing users can not deal with is insecurity.

Transparency and over-communication are key to managing client expectations during any downtime. Promptly acknowledge the issue, provide regular updates, set clear recovery timelines, and offer proactive support. After resolution, share insights on prevention. Keeping clients informed builds trust and strengthens relationships. How do you handle client expectations during downtime?

The worst thing you can do is stay silent. Clients value honesty and proactive communication. I’d acknowledge the issue immediately, provide a clear action plan, and set realistic timelines for resolution. Regular updates keep trust intact, while offering temporary solutions helps minimize disruption. Once resolved, a transparent root cause analysis and preventive measures show accountability and reinforce confidence. In moments of crisis, how you handle expectations defines your credibility, own the problem, communicate effectively, and turn setbacks into trust-building opportunities.