No matter in which sector you are working, learning communication skill is essential and possessing ability to process and understand the feelings of others are the top skill to gain in order to gain more satisfied customer. Each people nature is different so based on people behavior you need personalize way of interactions. Leaving a genuine smile with feeling of valued and respected from getting what they want is the way to ensure customers needs are met effectively.

Automate to be more, not less, human. Less Human: If you follow up with customers who have recently purchases with a personalized phone call, automating that process with a scheduled email triggered after a certain date makes the interaction less human and provides a worse experience for your customer. More Human: Instead, if you set up an automated reminder that triggers so that your SDRs don’t need to track and remember to reach out to all their recent customers with the follow-up call, it alleviates their administrative and data entry work, thus freeing them up to spend more time with existing/more customers.