In high-stress environments, such as during unexpected airport disruptions, ensuring smooth emergency responses requires strong leadership & preparedness. 1.Conduct regular emergency response training & practice drills to ensure staff are familiar with protocols & can act swiftly & confidently when needed. 2. Develop strong working relationships with airport authorities, emergency services, and other relevant stakeholders to enable effective communication and coordination during disruptions. 3.Be prepared to adapt to changing circumstances & make informed decisions quickly, as situations can evolve rapidly during emergencies. 4.Provide emotional support for staff & passengers.

Yes, I can maintain calm and focused leadership in chaotic situations. In emergencies, I prioritize a clear action plan and establish immediate, calm communication with my team and passengers. I assign roles, ensure everyone understands their responsibilities, and encourage staff to support each other. By staying composed and focused, I create a stable environment that helps everyone respond effectively and manage the situation efficiently.

Leverage technology strategically while recognizing that human insight remains irreplaceable. Use automated systems for repetitive tasks like check-in and baggage handling to free up staff for high-touch services that require critical thinking and problem-solving. Implement predictive analytics and real-time data to optimize staffing and resource allocation, but always pair these tools with human oversight to address complex issues and adapt to unforeseen circumstances. Combining technology with human intelligence ensures a balanced, efficient, and adaptable operation.