To rebuild trust during a culture transformation, I would initiate open forums for employees to voice their opinions and share concerns, ensuring they feel heard. Consistently communicating the vision and progress of the transformation, while encouraging leadership to model the desired cultural values, can strengthen trust. Additionally, acknowledging mistakes and demonstrating a commitment to learning will foster a culture of accountability and resilience.

Acknowledge that communication breakdown is impacting trust. Explicitly express genuine interest in reviving it. Listen to feelings (said/unsaid) to understand triggers of distrust. Ask what we could do to rebuild the trust; don't assume what they need. Discuss what is possible and what is not as per their expressed expectations. Be careful on commitment you make Delivery on promises made. When you can't or get delayed....circle back to the impacted parties and decide on way forward.

Acknowledge, don’t avoid. Transparency over perfection. Trust isn’t lost in a moment—it’s chipped away. Rebuild with actions, not promises. Culture heals when voices matter again.

When communication breaks down during a culture transformation, it’s like trying to fix a bridge that’s been washed away. First step? Listen. Not just to respond, but to truly understand where the disconnect lies. Rebuilding trust begins with transparency—be open about the challenges and what’s being done to address them. Lead by example, showing consistency between words and actions. Acknowledge past mistakes, but don’t dwell on them; focus on moving forward with shared values. Building trust is not a one-off event, but a continuous effort. Trust is earned in the small moments, not just the big gestures. Stick with it, and soon enough, the foundation will be stronger than ever. Keep pushing forward—trust takes time, but it always pays off.

A. Acknowledging the breakdown B. Re-establish open communication channel a. Creating safe places for employees to communicate (town hall, pulse surveys, etc.) b. Encouraging leaders and managers to engage in a two way communication. C. Demonstrating commitment through Actions