I would explain that my UX research methods are thoughtfully selected to align with the project's objectives and are based on proven frameworks. I would emphasize how each method offers unique insights into user behaviours and needs, ensuring that design decisions are data-driven and centred around the user. This approach helps minimize risks, reduce costs, and ultimately leads to the creation of a more effective, user-friendly product.

Like any good researcher would do, pause and understand WHY is the client challenging the UX research methods: - Is it due to budget constraints regarding the resources needed to execute a particular method? - Are there concerns around the timeline required if the method is in depth? - Or is it around the relevance of the methods in relation to business and research objectives? This will help bring the client stakeholders on the same page. In your proposal, tie each method to the research questions it will answer and the objectives it will help achieve. Detail the intent, and the expected outcomes from each. Highlight and deliver key insights to the client post execution of 1-2 methods to build confidence.

In this case I focus on being open and clear about why each part of the process matters. I start by showing data-driven results and past case studies, which help demonstrate the impact of similar methods in real scenarios. Then, I walk them through the methodology step-by-step, so they can see how each phase is designed to gather valuable user insights. Lastly, I point out industry standards and best practices, showing that our approach aligns with trusted UX principles. This way, they can feel confident that these methods aren’t just random choices—they’re well-founded strategies to get reliable, user-centered results.

When clients challenge your UX research methods, respond with confidence and clarity. Share data-driven results, highlighting examples that showcase past success. Walk clients through each step of your methodology, explaining how it delivers actionable user insights. Emphasize how your approach aligns with industry standards and best practices, grounded in proven UX principles. By combining transparency, concrete results, and established standards, you can reassure clients of the reliability and effectiveness of your UX research methods.