1?? Pause & Listen Actively – Instead of reacting defensively, acknowledge the client's concern & ask clarifying questions to understand their perspective. 2?? Stay Emotionally Neutral – Maintain a calm demeanor, control your body language & use positive language to keep the conversation constructive. 3?? Find Common Ground – Validate their concerns & provide data, examples or alternative solutions to address their feedback effectively. 4?? Keep the Presentation on Track – Acknowledge the feedback & suggest discussing it in detail later ensuring you maintain control of the session. 5?? Follow Up & Strengthen the Relationship – After the meeting, summarize the discussion, propose solutions & demonstrate adaptability to build trust.

When a client interrupts with negative feedback, I remind myself to stay calm and view it as an opportunity for clarity rather than conflict. I actively listen without becoming defensive, making sure the client feels heard. Once they’ve shared their concerns, I acknowledge their perspective and respond with thoughtful, concise points to address the issue. Then, I guide the conversation back to the core message of the presentation, maintaining a respectful and professional tone throughout. Staying composed shows confidence and helps reinforce trust, even in challenging moments.