The morning huddles are extremely important in a clinical setting. This allows each one to review the schedule between the front desk and the clinical team which allow a smooth operation throughout the day and a seamless execution because each will fill in the other on every patient that is coming throughout the day and the treatment needed and the financials are done properly and the follow ups are done correctly

Balancing front desk and back office priorities can indeed be challenging. What works in my business: ? having a routine list of tasks that the front desk team has to try get through at the start of the day and end of day ? delegating tasks to front (and back) desk team members. This creates a sense of responsibility for the team member, and it makes it easier for managers or supervisors to know what to address with who ? having guidelines for how to prioritize their work. Listing things from high priority to low low priority, as well as time guidelines for deliverables ? effective communication between everyone and keeping detailed records so that there is easy flow from front to back desks and viceverse

Daily we have a morning huddle, here we will discuss daily challenges, opportunities, and goals. During this time we will also review lunch schedule, time off, admin issues(missing timecard punches), corporate information, what went wrong yesterday and how to make today better. It's a lot of collaboration, listening and restructuring daily to keep the two teams working effectively and efficiently.

One thing I agree with and always do is to remain calm, prioritize which department will be dealing with Guests or customers first and thereafter proceed to the second department. Customers or Guests are of utmost importance and trained staff will therefore play a crucial role in the speedy, accurate and professional service that we as a Company provide.

This can be a difficult task. Having teammates trained in all areas is a plus. Creating a checklist for specific tasks/departments is key along with good communication. This allows for mandatory tasks to be completed by end of day/week. Having staff cross trained allows for less pressure all around and a better working environment.